* VOLTAGE & PLUG:
Please kindly confirm FIRSTLY if the voltage and plug type suits for your country BEFORE you purchase an electrical item. Our items are with US standard: 110-120V/50-60Hz with US plug.

* DELIVERY:
Please kindly understand 'Expected Delivery Time' is eBay's automatic calculation under the IDEAL SITUATION; When occasionally there is a delay due to unusual situation, please let us know and we will try our best to solve your problem ASAP.

Please note we CANNOT deliver your order to the following addresses, and we'll have to cancel the transaction and make refund immediately upon receiving such an order:
1) PO Box / APO / BPO / FPO
2) HI, AK or PR if the package is over 900g

* CHECK-OUT:
To help with SUCCESSFUL DELIVERY, please make sure to leave your CONTACT TELEPHONE NUMBER at check-out by leaving a note with your order or send us a message via eBay !

* ITEM DESCRIPTION:
Please ALWAYS refer to the item descriptions on this page for the most UP-TO-DATE INFORMATION ABOUT THE PRODUCT; Paper instructions in the package you receive are sometimes not the latest update !

Please note all CONTACTS with us MUST be via sending an EBAY MESSAGE. However, to avoid opening a case to us by accident which will harm our seller performance, please always REPLY TO OUR MESSAGE rather than contacting us directly. If you really need to contact us, please choose 'Other’ as the reason of contact.

Other channels of communication might cause delay of reply as we do not check them as frequently as we check EBAY MESSAGES.

* Please note as suggested by eBay & PayPal (for Seller Protection Purpose), we only post to the address appearing on your eBay or PayPal transaction page. Therefore please ensure you have selected/added the CORRECT & COMPLETE address and post code when you CHECK OUT. Please also note if a parcel is returned by the courier due to wrong or incomplete address provided on eBay, buyer is responsible for full costs of re-dispatching the order.

* An order with cleared payment by MIDNIGHT will be dispatched on the NEXT WORKING DAY.

* We do NOT accept local pick-up or third party carrier collection.

* If you request the TRACKING NUMBER of your parcel, please contact us in 2 WORKING DAYS AFTER DISPATCH when we are able to have this information available.

* Please kindly understand 'Expected Delivery Time' is eBay's automatic calculation under the IDEAL SITUATION; When occasionally there is a delay due to unusual situation, please let us know and we will try our best to solve your problem ASAP.

* Delay of delivery & loss of parcel: Most couriers class an item lost after 15 WORKING DAYS for the UK mail or 25 WORKING DAYS for the INTERNATIONAL mail, therefore we can only send a replacement out after that date. 

* Please note our P&P charge is not for postage only; it includes charges & fees for packing, packing material, storage, distribution and postage.

* Discount of P&P charge is available on all COMBINED purchases except for free P&P items. Please contact us for details.

* Please note there might be some limits for delivery to certain addresses. Please read the part ‘NOTES BEFORE PURCHASE’ for more details.

* Please note import duties, customs fees, taxes and charges are not included in the item price or shipping charges. These charges are the buyer’s responsibility. Please check with your country's customs office to determine what these additional costs will be prior to purchase.

* Please note we do not mark merchandise values below value or mark items as 'gifts'.

* If you are not at the delivery address when your parcel arrives, the postman should leave a calling card with information for you to arrange collection or re-delivery. If you do not collect or arrange re-delivery of your parcel/s within the post office's specified timeframe, the parcel will be returned to us. If this happens then you will have to re-pay P&P cost for us to re-send the item to you.