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Shipping & Handling
Buy12Volt has been known for super-fast shipping at low prices and offered free shipping for the continental 48 United States including PO/APO/FPO Box. For paid shipping, the shipping fee is assessed based on package weight, destination and shipping method. Our primary carriers are UPS and USPS. Unless specified, all products are shipped from Los Angeles, California. Two-day or One-Day deliveries are also available.
Order Processing Orders are processed for shipping within 1 to 24 business hours after receipt of payments. All orders, whose payments are received by us before 2:00 PM PST, are processed for shipping on the same day unless we are out of stock for the ordered item.
Free Shipping Any order totaled over $5 are shipped free of charge to destinations within the continental 48 United States by UPS or USPS. We use USPS First Class Mail for the package weighing 13 ounces or under, USPS Priority Mail or USPS Parcel Select for other light weighted packages, and UPS Ground for all other packages.
Overseas Shipping We use USPS Priority Mail International, Express Mail International, and First Class International (up to 4 Lbs only) for overseas shipping. We welcome to ship to all counties, but following countries -in violation of any U.S. economic or trade sanctions- are excluded because we are unable to insure the packages; (Western) Balkan, Belarus, Burma (Myanmar), Cote d'Ivoire, Congo, Cuba, Iran, Iraq, Liberia, Libya, North Korea, Palestinian Territories, Rwanda, Somalia, Sudan, Syria and Zimbabwe. Brokerage fees, duties and any taxes or charges of the destined country are the sole expense of the buyer.
Estimated Delivery Time
The delivery time may not be guaranteed, and major holidays are not counted as business days. In certain areas, UPS Ground may be substituted with USPS Parcel Select.
Delivery Tracking Tracking numbers for all shipped orders are sent to customers via emails registered with us. By clicking links in the emails, delivery status can be checked.
Lost or Damaged Shipments Damaged shipments must be reported to the carrier and/or us immediately. Lost shipments must be reported to the carrier and us in following time frame (from date of shipment):
Shipping Policy Disclaimer We do not guarantee shipments that are delayed due to a failure by our carrier or an act of god. We are not responsible for incorrect or insufficient ship-to addresses, and any loss incurred is solely borne by customers. If ship-to address is different from bill-to address, it may take longer processing time to prevent fraud. Once a shipment leaves our warehouse, any cost of changing ship-to address will be paid by customers while we will still make best effort to effect the change. |
Return Policy>>>Return for Refund or Replacement within 60 Days from Date of Purchase<<<
Merchandise purchased from Buy12volt.com may be returned for a refund or a replacement within 60 days from the date of purchase. An RMA (Return Merchandise Authorization) number must be obtained from us. Within 14 days after the RMA number is issued, the merchandise must be in our possession.
Dead on Arrival (DOA) Any claim on DOA must be made within 7days from the date of receipt. A return label may be emailed at our discretion. As soon as we have the tracking information for the return, a replacement will be sent, or a full refund will be applied. We may issue a discount coupon to be used for next purchase.
Wrong Product Shipped Right after an immediate investigation is completed internally, a return label for the wrong product may be emailed. As soon as we have the tracking information for the return, a correct one will be shipped using same method of shipping, or a full refund will be applied. We may issue a discount coupon to be used for next purchase.
Refunds Refunds are applied for the value of merchandise (not including shipping charges paid) to the same payment method at time of purchase within 3 business days after receipt of the returned merchandise. A full refund is applied if an order is cancelled before the shipment leaves our warehouse. Except for DOA, Wrong Product Shipped and Damaged Merchandise during transit by a carrier, our original ship cost will be deducted for all returned merchandise carrying free shipping from the refunds. A processing fee of 15% to the value of merchandise will be deducted from the refunds for all returns - this fee may be waived at our discretion if the returned merchandise is in original packaging and/or resalable condition, or defective.
Defective Merchandise Defective merchandise will be replaced free of charges. Customers are responsible for shipping the merchandise to us, while we take care of cost to ship the replacement. If customers elect to receive a refund, our Refunds policy applies.
Exchanges If a customer wishes to change an order before shipment leaves our warehouse, this is considered to a cancellation of the order free of charges, and a new order should be placed since we do not issue a store credit. If a customer is returning a product to exchange for a different one with equal or greater value, he/she simply pays for the price difference - A processing fee of 15% may be charged if the returned product is not in original package and/or resalable condition.
Damaged Merchandise If merchandise is damaged by a shipping carrier, please contact them and/or us immediately upon receipt. As soon as our insurance claim is approved, a replacement will be shipped, or a full refund is applied.
Return Shipping Except for DOA, Wrong Product Shipped and Damaged Merchandise during transit by a carrier, customers are fully responsible for ship cost of the returning merchandise -we do not cover or reimburse the ship cost for any returns. It is recommended to have a proper insurance for the returns. We will ship the replacement to you at our cost.
Replacement Terms The replacement for defective merchandise will be shipped within 3 business days after receipt of the returned merchandise. We do not send the replacement until we receive and inspect them. In order to receive the replacement right away, you may place a new order for the same item, and we will issue a full refund for the defective product (including ship cost paid), upon completion of our return process.
Return Exceptions Although we are proud to offer the best returns policy in the industry, some exceptions to the policy is unavoidable:
For these returns, replacement cost may be charged on top of 15% processing fee.
Warranty Policy Although almost all brand new products carry manufacturer's warranty, any defective product must be returned to us unless it is specified otherwise. We will do our best to take care of defective products for our customers even after the 60-day return period is expired - a nominal processing fee may be charged.
International Returns Although same policy applies to all products purchased by international/overseas customers, duties and taxes are problems for us and customers in addition to high ship cost. We will work it out with customers for each case. We have proven records of satisfied customers in this matter even if we've encountered only a handful of these cases. |
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