Most parts we sell through eBay Motors come with a 30 day money back guarantee unless otherwise stated. 
The 30 day period starts when you take possession of the part.  No labor warranty is provided.        
        
In the event a part sold with a warranty fails to operate within the warranty period we will replace the part(s) with a functionally equivalent part or refund the part purchase price, at our option.        
No refund on deposits or unwanted special order parts or special "cut" items.        
        
To return an item you must contact us via eBay Message within the 30 day period to obtain a RMA number (return material authorization).        
        
Original shipping charges and return shipping charges are not refunded.        
        
Once you obtain an RMA number, ship the item back to        
Pro Part Works, 1006 North Jackson Street, Athens, TN 37303        
along with the RMA number.        
 

Pro Part Works ships to US addresses within the 48 states via USPS, Fedex, and UPS ground.
        
We also can ship to Alaska, Hawaii, Puerto Rico, APO, FPO or a PO Box (some exceptions apply). 
        
Some parts are available for international shipping via eBay’s global shipping program.  If you country is not part of the global shipping program, contact us for a shipping quote.       

For items sold with "Free Shipping", free shipping only applies when the item is shipped to a address within the continental USA.  If you live outside the continental USA, please contact us for a qoute on shipping.
        
Pick up at our facilities is available. Please email or message us through ebay prior to your purchase to arrange pick up.        

Items shipped USPS/Fedex/UPS will be shipped within 1-2 days of purchase.        
        
Please keep in mind most shipping services under "Free Shipping", "FedEx Ground", or "USPS Parcel Select" are ground services.   Most packages are delivered in the continental US within 5 days. But in some cases, it may take 5-10 days for delivery. If you need the item faster, we do offer expedited shipping but you must contact us before a purchase is made for a shipping quote and to work out further details.       
        
If an item arrives damaged, please contact us via eBay Message within 24 hours for instructions.     

For items shipping freight, please contact for a shipping quote BEFORE purchasing the item.   Freight items are shipped within 1-3 business days.  

We accept immediate payment via PayPal.        
        
Sales tax will be applied to all orders shipped to the state of TN.        
 

Core Charge. Core is an acronym for ‘Cash On Return’. A core charge is sometimes applied to rebuildable parts such as engines or alternators that can be redeemed for a portion of their original price. If the part you are purchasing has a core charge applied, it will be noted in the description.

Parts Grading. A standard code system is used to communicate the condition and quality of a part between automotive recyclers, automotive repair shops, and insurers. Knowing how these codes are used will help you understand whether the part meets your expectations before you buy it and what you can expect from the part when you receive it.

To learn more about Parts Grading click here.

If you have a question about a part please contact us BEFORE purchasing.        
        
Our main contact method is by eBay Messages. We are open Monday - Friday 8AM to 5PM (eastern time).  We try to answer all messages within 24 hours but keep in mind if a message is sent outside of our normal business hours, there may be a delay in responding.  We answer all messages in the order we receive them.        
        
If we are unable to answer your questions before the listing ends the item will be re-listed again soon for you to purchase.