Shipping Policy
We will ship the products within 3 business days after clearance of payment. We use DHL, Fedex and UPS,EMS for our international shipment. We will choose the lowest price for your cities. They usually take 7 working days for delivery
to most of the international cities. In our experience, around 10% items will take longer than that due to the customs
clearance.
Confirmed address before sending
-We ONLY send the product to paypal confirmed address if buyer paid by paypal.Kindly confirm your address before
we send it out if you paid by other payment methods.
Once we send out:
-You could NOT reroute
-You could NOT hold for pick up
-You could NOT correct the address
-The courier company will return the package to us after tried to deliver the product to buyer two times. If buyer request
us to resend the parcel,buyer should be responsible for all the return and resend postage.Above is the policy of
Courier Company, hope we could get your understanding and attention.
Terms of acceptance
- We are NOT responsible for ANY import tax, customs fee, or customs delay. If the parcel return back to us due to the
buyers refuse to pay the above fee, we would NOT send the parcel again unless the buyer complete those fee and pay
ALL the return and resend cost. Buyer can not cancel the order or request refund due to the above reason.
- We reserve the right to cancel the auction at any time for any reason.
- Our price is for oversea buyer, we won't sell our product in Hong Kong. Please don't request us to send to Hong Kong
address or pick up in our office.
Office Hours
The office hours of the shipping center is from Monday to Saturday except public holidays.
Our certified technicians will test all items before shipped. If you received a defective item, we will exchange the other brand new replacement within 7days start from the delivery date. We will responsible for the shipping cost from our
place to yours while buyer should pay the return cost. Mail us immediately once you find the products have problem,
we will offer you a return number to send back the item, the item won't check and repair without the return number.
Remark:email us if you find any technical problem during installation. It is really our pleasure to show you and support
you. Most of the problem is only the misuse and misunderstand how to use. PLEASE check carefully before sending the
items back as we won't responsible for all the shipping cost if we found the product is not defected as you described.
THE RIGHT TO JUDGE THE DEFECTIVENESS IS FROM OUR TECHNICIAN'S REPORT. Mail us before you sending
out the products.
One Year Guarantee
- We will offer free repairing service within One Year from the date you purchased. Please kindly visit our home page to
fill the online warranty card. Your item will get the one year guarantee when you filled the online card.
- We will be responsible for one way shipping (from HK to your place).
- As we send back the defective item to the factory, it normally takes time. It depends on the complexity of the technical
problem. Please be patient during the time for repairing.
- We recommend buyer to install all our products by professional installer and check before installation. Installation
fee are NOT included if replacement or repairing is taken.
Broken Item
We check all our items before sending out,if you received an broken item or missing item, please kindly keep all the
package material, take photos and send to us within 7 days.We ONLY accept those cases reported and provided photos
to us within 7 days.We will help you claim damage or lost from courier company. However ,the courier company will take
about 14~28 days to investigate the case.So,please be patience to wait for the result.
The item's warranty becomes void:
(1) If damaged is caused by: Undue wear and tear, dirt, misused, improper installation or operation, neglect, accident.
(2) If the warranty seal is removed or damaged.
Please read carefully our policies and sale terms before placing your order. If you have any question please feel free to
email us.
(3) If the item was opened, removed any parts of the item or repaired by unauthorized person.
Paypal / Paymate
- We send the item out to you within 24working hours if your score more than 50 and with confirmed shipping address.
- We will access your account information if you have unconfirmed shipping address, we have the right to unaccepted
your payment.
- We won't send the items to PO Box or address that different to your paypal/paymate address.
- We only send to paypal/paymate address, not ebay address, thanks for your attention.
International Buyers – Please Note
- Import duties, taxes and charges are not included in the item price or shipping charges. These charges are the buyer's responsibility.
- Please check with your country's customs office to determine what these additional costs will be prior to bidding/buying.
- Some countries' customs may charge taxes for importing good from another country such as Import Duty, Value Added Tax, a Purchase Tax, Customs clearance fees etc.
- Buyers as importer are responsible for paying such costs. Buyers can not request to cancel the auction or request for refund or resend under this situation.
Customer Sevice
- Should you have any questions, please feel free to send email to us.
- Our customer service team will serve you 7 days a week except public holidays.
- Our office hours is from 9:00 am to 18:00 pm Hong Kong time, and we will try to answer your mail within 12 working hours.
- But we will handle your case within 1 business day after confirmed the payment if you have confirmed address.