• All Domestic shipments are made via DHL or UPS from Germany  for a large size packages, All domestic shipments outside of the Continental 48 states and PO Boxes are shipped via Priority Mail regardless of the package size.
• Domestic shipping  include services within the Continental USA, where UPS ground shipment is available.  
• USPS Shipping rate is STRICTLY for HI, AK, GU, VI, PR, APO, FPO buyers ONLY,  Please DO NOT choose this as a express service if you are in the Continental 48 states.
• Local Pick-Ups in our office in Germany /Nuremberg are available, but full amount is required.
• Shipment to Canada are shipped via UPS or DHL Standard, other International shipments are made via USPS Express Mail (EMS), Tracking is available for EMS.  International buyers are responsible for all Brokerage Fees and Duty Tax, these fees are not charged by Modified Concept, and are not included in the total amount of the auction. If you have any question regarding why you are being charged this fee, please refer to your government official website. Brokerage fee varies upon the value of the product, for rate information, please refer to UPS. 
  http://www.ups.com/content/ca/en/shipping/cost/zones/customs_clearance.html
• Canadian buyers are now only responsible for a flat rate brokerage fee of $15 for any purchases under $300.00, however, duty tax still varies depending on your location.

• All items must be paid within 7 days, or an unpaid item notification will be filed, and item will not guaranteed in stock.
• Winning bidders will receive an email with procedure sent to your Ebay registered email address.
• Multiple auction bidders, just wait till all of your winning auctions end and complete the Andale Checkout procedure from the most recently email that you received from us.
• Payment Accepted:
•  
• PayPal: Ebay Item number  must be provided. SHIP TO U.S. CONFIRMED ADDRESS ONLY, PAYMENTS WITH UNCONFIRMED ADDRESS WILL NOT BE ACCEPTED

• 14 Days Money Back
  It’s our goal to provide 100% satisfaction to our customers. If you are not satisfied with the products for any reason within 30 days of receiving the item. We will offer refund of the ITEM PRICE ONLY on any unused items. (item must be unopened, and be in their original packaging. no signs of being installed or mounted, used, cut wires or scratches.  Must be original Saleable Condition which is determined solely by Modified Concept.)  Shipping and Handling are not refundable. Also we don't accept refund by special order f.exp. by install or assembly of replacemant hid lights or panel painting. In the case there is no right of return.
         
• 60 Days Limited Warranty
  Warranty is for EXCHANGE ONLY. All products come with a 60 days limited warranty against manufacturer’s defects including bulbs, LED outage, and water leak. No exchange will be issued on products that have been damaged in any way.  If your item is damaged during shipping, please refer to Damaged Items Section. All warranty claims MUST have a RMA number issued by Modified Concept.  
• Damaged Items
   Due to the nature of the products we sell, we carefully inspect all packages prior to shipping. All of our products are sold as brand new, all damaged products are considered damaged during transit (even though outer boxes is not damaged). If you received a damaged or broken item, please contact us immediately so we can help you with the damage claim with the shipping carrier. No claims will be honored after 14 days upon item receive.  
• When exchanging or returning, all products must be in original packaging with RMA number issued by Modified Concept clearly marked on the outside of the box. Packages received without a valid RMA number will be returned to the buyer and no credit will be issued.
   
• If the item was damaged, defect, or wrong item shipped, our RMA department will provide a return shipping label via email if needed, also UPS claim will be filed, we will have to wait until the claim approved before we can exchange any item for customers. Please allow 24 to 48 hours for issue of your RMA number. Please allow 10-14 Days to process your return or exchange once it has been received by our RMA department.

NOTE:We strongly advise you to keep your factory OEM lights in case you need to exchange your purchase. This way you'll have something to use while you wait for your replacement.
 

• All shipping and handling fees are non-refundable in any circumstances, unless it is approved by Return Department.  
• All return items MUST be in brand new condition which means the item is never installed and kept in the original packaging, otherwise a 25% restocking fees will be charged. 
   
• Our products come with instructions, but professional installation is highly recommended. Buyer assumes all risk on shipment and usage.  

• The best way to reach us is by Ebay Message. You can find this link at the upper right corner of the seller info section.
• Our office hours are Mon-Fri  10:00 am - 6:00 pm ZET, we do not answer any emails on weekend, and we will reply all emails in the order it was receive.  
• At times we did received comments from buyers that they have not received our emails, reason for those are that some emails do get into the SPAM mail box, so to better assist our customer, please use the "contact seller" on your auction page, and we will answer your questions thru ebay' message system.  
• Negative feedback will not help resolve any problems you have, please contact us via email or call us at the phone number provided on the invoice before leaving a negative feedback, our customer service rep will make best effort to help you with the issues.  
• During the high season time, there might be times that popular merchandise are backorder, we do try our best to keep the inventory accurate for the item that we list. There might be chances that the item is out of stock before we can stop the listings. If this does happen, we will try to contact our customer and provide a few option, by offering a ETA of the item, exchange or upgrade to another item or issue a full refund, if customer does not wish to wait.

We strive to get all orders out within 2 days of cleared payment (excluding weekends). At point of sale you MUST provide a contact telephone number. If you know you won’t be in to receive the item, leave an alternative address or let us know when you will be in to receive. Our couriers will not leave it with a neighbour unless instructed by ourselves. Fragile items must be checked within 24 hours of receiving it, or we will not instigate any refunds/ replacement.