We are happy to accept any return as long as it follows our company return policy.

1. Returns must be phoned into Tasca Automotive Group prior to an actual return. You may contact us to arrange for a return at 1(800)915-3141, and/or you may email the customer service department with any questions.

2. Only authorized returns are allowed, and they must be within 30 days of receipt confirmation. All returns must be authorized by calling our offices. We will not accept any part that has not been pre-approved by phone, and an authorization number must be provided by our customer service personel.

3. We will not accept any returned items that have been installed, used, painted, modified, or damaged in any way. All parts that have been pre-approved for return, must be in its original conidition to be submitted for a refund. This means it must include all of its components, nothing can be disassembled, painted, mounted, and/or damaged because of improper installation. No credit will be issued for any item that is missing pieces. We are not responsible for installation errors, incorrectly ordered item(s), shipping & handling charges, towing expenses, labor expenses, rental car expenses, and/or any additional repair expenses due to a part that has been installed incorrectly and/or is defective.

4. If you have installed, plugged in, or unsealed any electrical parts or components, we are unable to offer you a refund for the item.

*Subject to sellers discretion. We do reserve the right to refuse any parts in which we find have been installed, used, or do not meet the following criteria.

5. An authorized return must be returned in its original manufacturer’s packaging, complete, and undamaged. All parts/items sold are inspected before leaving our warehouse. Should you receive an item that comes in a damaged package and/or is an incorrect item, please reseal the item back in its original packaging and call us for further information. Please view our “Damaged Items” section. A copy of the original invoice must accompany the returned item(s) along with a copy of the RMA Form. *All cores must be returned within 90 days and in their original manufacturer’s packaging for a credit to be issued.

CANCELLATION POLICY

*An order or a portion of an order may be cancelled up until the time it is shipped. If the item(s) is/are no longer in our possession and already left our building for shipment, it cannot be cancelled and/or refunded until it is returned back to us in its original condition. A return fee of 15% may apply for a cancelled part and/or entire order, if the item(s) were special ordered from the manufacturer.

RETURN PROCEDURE

Please follow these instructions when applying for a return/refund:

1. Call our office during the normal business hours of 9:00am through 9:00pm Monday through Friday, and 10:00am through 6:00pm Saturday EST to obtain your return authorization form. We can be reached at 1(800)915-3141.

2. When calling, please be sure to have your original order number and/or invoice number available as you will be asked for those along with your full name(or name on the order), telephone number, email address, part number, and reason for the return.

3. The returning item(s) must be in the original unmarked/undamaged manufacturer’s packaging.

4. Please be sure to ask if there are any special packaging instructions that may be necessary to return your item to keep it safe during shipping. We are not responsible for any damage to any item that is being returned to our facility in an inadequate or improper way other than specified.

*You should receive your RA number through your email address which may or may not include return shipping instructions. It is imperitive that you ask for those return shipping instructions and/or special handling procedures. Please remember that we are unable to accept your return without a pre-approved RA that is issued from our customer service personel. All returns must be pre-approved beforehand and there will be no exceptions otherwise.

CORE RETURNS

• Some parts have a “core charge” applied to them. A “core charge” is a refundable charge towards the cost of a new part, provided that the old part of the exact same kind is received in exchange. If you purchase a part that has a “core charge”, it is the buyers sole responsibility for the cost of shipping the core part back to us.

• To receive your core refund, the core return(s) must be cleaned, assembled, drained of any fluids, have no missing components, be undamaged, and returned in the original manufacturer’s packaging that your new part came in. You must also include a copy of your original customer invoice and be sure the you have the core pre-approved for return by calling us to obtain the RA.

• Once we receive the core, please allow for up to 10 business days for the refund to be issued.

*Generally, you will see “core charges” on parts such as alternators, starter motors, catalytic converters, alloy wheels, engines, power modules, transmissions, transfer cases, etc…

REFUNDS

• Typically, you should expect to receive your refund charges for either the returned item(s) within 15 business days from the date of arrival back to our facility. The part is sent from our warehouse to the manufacturer for inspection and condition approval. After the item(s) are approved and processed, we credit it back to the card and/or Paypal account that was used during the initial purchase.

*NOTE: We do not issue refunds to different accounts or credit cards other than what was initially used to purchase the goods.

• Your bank or credit cards issuing bank may take anywhere from 4 to 7 days to fully allow the returned funds to become available to you again. If you have not noticed a credit after 20days, please contact our customer service department at 1(800)915-3141, and we will assist you.

RESTOCKING FEES

In some cases, there may be a restocking fee of 15%-25% percent for certain parts by their suppliers or manufacturers. When you call to receive the RA, we will review this with you and confirm whether this applies to your refund or not.

RETURN FREIGHT CHARGES

If you are returning an item(s) due to an error on our end, you will not be responsible for the return freight/shipping charges. Otherwise, all other errors and/or reasons for the return is the buyers/customers responsibility for the return freight/shipping charges.

DAMAGED ITEM(S)

Should you receive a damaged item, you must contact us immediately in order for us to contact the shipping company. It is the parcel carrier’s responsibility to deliver the item(s) to the receiver “undamaged”.

You must retain any and ALL shipping packages for inspection by the shipping company. Failure to keep damaged boxes will result in any and all damage claims being denied.

LOST PACKAGE(S)

• Should your order become lost in transit, you must contact us immediately for us to file a claim with the parcel carrier. Typically, any international shipment may take up to three weeks before it arrives to it’s final destination because of customs clearance.

• Any claim that is made with a parcel carrier may take up to 28 business days to resolve and we cannot issue a refund and/or exchange until the claim is resolved with the parcel carrier.

• Please contact us immediately if you suspect your shipment has been misplaced and/or lost in transit so that we may help to resolve the issue in a timely manner.

*Please note: We are not responsible for any package(s) that are lost or stolen.