Most parts we sell through eBay Motors come with a 30-day money back guarantee unless otherwise stated. The 30 day period starts when you take possession of the part. No labor warranty is provided. 

In the event a part sold with a warranty fails to operate within the warranty period we will replace the part(s) with a functionally equivalent part or refund the part purchase price, at our option. No refund on deposits or unwanted special order parts or special "cut" items. 

Original shipping charges and return shipping charges are not refunded unless the item was damaged during shipment or we shipped the wrong part. If you ordered by mistake or changed your mind simply ship the part back and we will give you a refund less the shipping. If the item was sold with "free shipping" then you would only be responsible for the return shipment. 

Ship all returns to Veldman's Auto Parts, 25926 State Road 2, South Bend, IN 46619 along with a copy of the original receipt if possible. You may also contact us here with any questions or concerns at 1-800-888-3821 ext306 (Sean)

Veldman's Auto Parts ships to US addresses within the 48 states only via FedEx ground. 

No Alaska, Hawaii, Puerto Rico, APO, FPO or PO Box please. 

International shipping is available only on select items and to certain areas. See shipping details above next to the shipping price. 

Pick up at our facilities is available. Please email us prior to your purchase to arrange pick up. 

Items will be shipped within 1-2 business days of purchase. 

Please allow 1-5 business days for delivery. Most areas in the US are within 5 days. No expedited shipping is available. 

If an item arrives damaged, please get in touch as soon as possible. We may have a replacement part and can ship it out immediately. If a replacement is not available we may ask that you email pictures of the damage. You will not be responsible for any return or original shipment on damaged items. You can find our contact information on the original receipt which came with shipment of your purchase. You can also find our contact information at the original eBay purchase page. 

Availability 

If you cannot find a part that you need in the store, please contact us and we will let you know if we can get it and the price. Due to high demand, short supply or human error, occasionally we may be out of stock on an item. If this happens, we will contact you immediately and offer you the option of waiting for the part to come in stock, or a full refund.

We accept immediate payment using a credit card via PayPal only. 

Sales tax will be applied to all orders shipped to the state of Indiana.

Core Charge. Core is an acronym for ‘Cash On Return’. A core charge is sometimes applied to rebuildable parts such as engines or alternators that can be redeemed for a portion of their original price. If the part you are purchasing has a core charge applied, it will be noted in the description. 

Parts Grading. A standard code system is used to communicate the condition and quality of a part between automotive recyclers, automotive repair shops, and insurers. Knowing how these codes are used will help you understand whether the part meets your expectations before you buy it and what you can expect from the part when you receive it. 
 

To learn more about Parts Grading click here. 

Part Category. A category is a way of classifying a part in inventory. The category appears as a one-letter abbreviation under Part Detail. A category is a way to identify a part by location or condition, and helps to indicate whether a part needs to be pulled and prepped before shipping. 

Standard Part Categories include: 
 

Part Color Definitions 
 

GET IN TOUCH WITH ANY QUESTIONS OR CONCERNS AT 1-800-888-3821 EXT306 (SEAN) OR THROUGH EBAY MESSAGING.