Customer Service

We offer great and fast service. If you have any questions, our auto parts specialists are ready to help.

Call our Auto Parts Hotline toll free at 1-866-990-3871

Business Hours
Monday to Friday from 8:30 am - 6:00 pm EST
Saturdays from 9:00 am - 4:00 pm EST

"We have a 100% satisfaction goal. If you have had less than 100%
positive experience, please contact us so we can work out a resolution."

Returns

Within 30 days of receipt of your order, you may return auto parts that:

• Are in their original packaging
• Have not been used, installed or disassembled
• Are not damaged due to improper installation
• Do not have missing parts, hardware or instructions

We will issue a full refund for any returned auto parts when your return meets the above requirements, less our 15% restocking fee. The cost of shipping (if any) will be credited only in those instances where the return is a result of our error or involves a defective auto part. All other situations require the customer to pay the cost of return shipping and a 15% restocking fee from the refund.

Shipping Information

Shipped within 24 hours from when payment is received Monday - Friday (excludes Holidays and weekends).
Tracking number is uploaded to eBay and sent to your email once items are shipped.

Free Shipping Domestic: 48 states

UPS Ground
(Do not ship to P.O. Boxes)
(3-5 Business Days)

USPS Priority Mail
(3-7 Business Days)

FEDEX Ground
(3-5 Business Days)

Additional Shipping (Charges may apply)
Alaska & Hawaii, Puerto Rico, APO
Domestic: 48 states

Warranty

Prime Choice Auto Parts hereby warrants to the purchaser that all auto parts we sell are serviceable and functional. If an auto part is found to be defective Prime Choice Auto Parts shall, at its discretion, provide either a replacement auto part or a refund. Auto parts which are returned for a reason other than warranty are subject to a 15% restocking charge. All returned auto parts must be acompanied by a sales receipt. No reimbursements will be given for delay, labor, mileage, or any other costs involved in installation or re-installation of the auto parts in question. Warranty does not cover parts installed for an incorrect application. Warranty and shipping related claims may require authentication. Do not dispose of parts until instructed. Prime Choice Auto Parts' obligation under the Limited Lifetime Warranty is limited to a one time replacement of the defective or worn-out product (excluding finish) with the same (or substantially comparable) product in acordance with this warranty.

Payment Information

Payments must be received within 7 days from the date of purchase.

The customer assumes all obligations with respect to sales tax of any type applicable to the purchase of the product, and indemnifies the vendor with respect to such obligations.