Payment Policy
We accept PayPal
Payment must be made within 5 business days.
Pay me securely with any major credit card through PayPal!
Shipping Policy
The flat rate Shipping and handling stated above is fixed and applies to addresses in U.S. 48 continental states only. Offshore U.S. territory will need additional shipping quote; feel free to ask. Flat rate shipping & handling ensures efficiency, safety and speed of your purchase. We usually use UPS ground guaranteed and insured delivery within the US. Occasionally, we USPS 2 to 3 days priority mail. Additional shipping fee is needed for shipping to Hawaii, Alaska, Guam, PR. We ship orders to local P.O. Box, APO/FPO address via USPS at No extra charge, so please feel free to buy!
We DO ship worldwide. Please ask us for the shipping quote to your country before buying. We offer discounted international rates for our customers. Due to the complex nature of the shipping industry outside the US, we are not responsible for the customary fees, taxes or other backdoor costs associated with the destined country. We ask that customers seek out these details before purchasing. Contact us through email if you are an international customer. We are responsible only for the immediate shipping costs from the US. We use USPS for foreign purchases due the fact that it entails the least problems and costs in the destined countries.
We reserve all rights in choosing appropriate carriers for buyers; USPS, UPS or FedEx. We also boldly promise you that we charge honest fees for the shipping and handling of your items unlike our competitors. Refer to our feedback for our customers’ opinions about our business. Our ultimate goal is to get the items you bought delivered to your home as safely and quickly as economically possible.
Combined Shipping: Shipping discounts are only available if you purchase in one single transaction. Ask for your discounted combined invoice before making any payments. We do not give discounts if you pay separately or already paid before we sent you a combined invoice. If you are purchasing with our new shipping policy, the combined items should be automatically computed by the program and therefore you do not need to ask us for an invoice. The following are rare cases in which combined shipping discounts cannot apply;
1. When items are too large to be packed together-packing them together may cause damages to the products.
2. When items are fragile-packing them with other products may cause unwanted damages.
3. When items are very heavy-This may also cause damages.
We will notify you if this phenomenon occurs. Again, these are rare cases.
Insurance: Insurance is included in all Local USA shipments.
Returns Policy
Returns and/or replacements will only be granted if the merchandise has a manufacturer's defect or is damaged during shipping, or is not as shown as listing. Refunds will not be given due to item color not matching buyer's monitor's color. All claims must be filed via email within 2 days of receipt of item. If you need an item returned or replaced due to a defect or damage during shipping, please email us and describe the problem in detail. You will be given return instructions. Items must be returned in the original packaging and in the original condition.
Refunds will be issued once we receive the returns in our warehouse. Our customers will not be held liable for return shipping costs or replacement costs when Pactrade Marine is at fault.
Terms
All Items are new unless otherwise stated.
Please read the entire listing on Items.
We are more than happy to answer any questions you may have.
Guarantee
Warranty is ONE (1) YEAR on all components. Any product development defect in material or workmanship within this period will be repaired or replaced. You will incur the shipping charge to send the product back to us. Proof of purchase and date is required for any claims.
This warranty is void for the following reasons:
- Product warranted is damaged by accident or unreasonable use, neglect, improper service
- All special order, non-stock, one of a kind items.
- Product has exceeded the rated capacity specified on the fixture such as the use of a 20W bulb in a 10W rated fixture.
- Product is used where it is not intended for such as the use of an interior fixture in an exterior application.
- Improperly installed products
- Unpaid items such as, but not limited to, samples.
-Normal Wear and Tear is not covered under our warranty
About Us
Pactrade Marine is a US based distributor of marine and RV lighting and accessories. We strive to provide our customers with the best products and customer service.
