Customer Service
If, for any reason, you are not 100% satisfied with your
purchase, you may request to return the item within 14 days from the date your
order was received for an exchange or refund. You may request to return any of
the following items for a refund:
-Any item that has been unopened.
-Any item received with missing parts or components
-Any item that is defective or damaged
A Return Goods Authorization (RGA) form is required for all
returns. To request a RGA form you may email customer service: thru Ebay Contact buyer email. Please include
your order number, email address, ebay id, and reason for the return when emailing
us for the RGA form. This form must be completed and returned by email prior to
returning the product. All shipments without an authorized RGA will be refused.
For shipping errors or damaged items, you have 7 business
days from the date you received the item(s) to contact us to notify us of the
error.
A 20% re-stocking fee will be applied to any return that is
not an error of our company. We will refund the original purchase, less a 20%
restocking fee, for all unused items if returned with the original box and packaging
(all in original condition), all manuals and accessories within 14 days of
receipt. Shipping costs are the responsibility of the customer.
GotPartsUSA is unable to accept returns of racing parts or custom-made
parts. Electrical or electronic components are also void if they have been
connected or opened.
We will notify you via e-mail of your refund once we have
received and processed the returned item. We inspect returns for damage. You
can expect a refund within 7 business days of our receipt of the product in
question. Refunds will be in the same form previously accepted for payment.
All sales are final after 14 days
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