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About Us

Thoroughbred Diesel began as a business that thrived in the diesel repair market, for local folks in Winchester Kentucky since 2001. This allowed our team to really get hands on experience with diesel trucks and gave them the ability to diagnose diesels over the phone. Our company expanded with our online store, ThoroughbredDiesel.com in 2005. In 2009 we built a new 11,000sq ft. shop with a in house dyno, conveniently located along interstate I-64 in Winchester, KY. This is now the location we host our annual Dyno Day called Judgement Day. Whether you choose to walk into our retail showroom, or pick up the phone and call us about your diesel we take pride in giving you great customer service. We are just rednecks that know trucks at Thoroughbred Diesel.

Payment

We accept Paypal,Visa,MasterCard,Discover,and American Express

We can email you an invoice or process your order over the phone at 866-737-4966

ALL PAYMENTS ARE DUE WITHIN 7 DAYS-If for any reason you need more than 7 days to pay, please contact us to let us know of that and we may be able to accommodate you.

Shipping

Orders recieved by 3pm Eastern Standard Time, Monday through Friday are normally processed that day.

We have several warehouses across the United States that we ship from. Most of our orders come from Kentucky, Idaho, California, or Texas. Most items are in stock in all 4 warehouses and we ship from the closest warehouse to you. We do our best to give everyone a tracking number for their order, if you do not receive a tracking number please just message or call us and ask.

We ship items via UPS, Fedex, and our warehouses freight.

Shipping is additional to Canada, Hawaii, Alaska, and Puerto Rico. Please inquire for price quotes. Be sure to include full address for the quickest service.

We normally ship within 1 business day, in many cases the very same day you place your order.

Terms and Conditons

Once you commit to buy one of our items you are entering into a legally binding contract.
Please make sure you are 100% ready to buy prior to committing to buy.

All Items we sell are new, unless noted otherwise. We do occasionally sell used items we remove from vehicles we work on. In that case, the item or items will be listed as "used".

We do accept returns up to 30 days after purchase. All items must be new, not installed, in original packaging and include all original paperwork, installation parts and hardware.

*To return an item bought off EBAY call 866-737-4966 and ask to speak to returns department. Please let them know that you purchased the item from EBAY and not our online store*

Returns

1: Complete the Easy Returns form at our website
2: Within 24-48 hours our returns department will contact you either via email or phone.
3: Our returns department will issue a RMA number and provide further instructions to complete the return.
4: Preparing your item for shipment:
    a.Returns must be packaged securely in an outer carton
    b.Do not write on the original product itself. Only on the outside shipping carton.
    c.Returned product must be in new, re-sealable condition, with all original boxes, packaging, parts,cables, manuals,etc
    d.Keep your tracking number until the return process is finalized.
5: Upon receipt, all returns will be inspected, and, at our discretion , credit may be refused or a restocking fee up to 15% may be assessed.
6. Customer is responsible for shipping cost incurred on returned products. Original shipping charges will not be refunded. If an item is deemed defective upon receipt, Thoroughbred Diesel will provide a pre-paid return shipping label. Once we have confirmed the package is in transit, we will ship you a replacement.
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