We require immediate payment after purchase.  When you place an order You will then receive an automated email thanking you for your purchase. This also has a link to pay for the item if not already have paid.

We will email you when we have dispatched your item. Please leave your feedback upon receiving the item and we will reciprocate. If there is a problem with your purchase please contact us first before leaving negative feedback.

Once we have received full payment and processed your order, we will dispatch your item. Please check the item listing to find out the delivery method of your item.  We offer free Shipping costs for most of our item however, some items are my require extra delivery charges which are calculated based upon the item weight and your delivery address.

Please check your item listing to check Delivery time. We mark all our items as dispatched once they are packed. Unfortunately Occasionally things do go missing in the post, or can be delayed.

If the item is sent via courier and no one is at home to receive the delivery, then the courier will "card" you with instructions for re-delivery. If you are "carded" you should phone the number on the card within 7 days to rearrange delivery. If no contact has been made within 7 days the parcel will be returned to us and a re-delivery charge will be invoiced to you as this is charged to us by the courier.  

If you are in any way dissatisfied with any item/items that you have ordered, provided that the goods you ordered are returned to us in original unused condition (including packaging & boxes) within 14 days of receipt, we will immediately refund the purchase price of the item/s using the same method as your original payment or exchange.  PLEASE NOTE - Any delivery charges incurred are non-refundable.  Before goods are returned. Please contact  us through Ebay    Please include a copy of your order documentation inside each of the parcels returned and write on this documentation your returns authorisation number.   

Please return all goods to the following address:

• Shop4hardware  
• 171-173 Great Junction street
• Edinburgh
• EH6 5LG
• United Kingdom

As we cannot be held responsible for goods lost in transit, all returned goods are the responsibility of the customer until they reach us. We strongly recommend that you use Recorded Delivery when returning an item or items to us.  All Shipping costs of any returned goods remain the responsibility of the customer.