Most parts we sell through eBay Motors come with a 30-day money back guarantee unless otherwise stated. The 30 day period starts when you take possession of the part. No labor warranty is provided.

In the event a part sold with a warranty fails to operate within the warranty period we will replace the part(s) with a functionally equivalent part or refund the part purchase price, at our option. No refund on deposits or unwanted special order parts or special "cut" items.

To return an item you must contact us via eBay Message within the 30 day period to obtain a RMA number (return material authorization).

Original shipping charges and return shipping charges are not refunded.

Once you obtain an RMA number, ship the item back to
1 Factory Radio, LLC
7481 Whitepine Rd
Richmond, VA, 23237
along with the RMA number. 

1 Factory Radio, LLC ships FREE to US addresses within all 50 states!

Items will be shipped within 1-3 days of purchase.

Please allow 5-10 days for delivery. Most areas in the US are within 5 days. No expedited shipping is available.

If an item arrives damaged, please contact us via eBay Message within 24 hours for instructions. 

We accept immediate payment using a credit card via PayPal only.

Sales tax will be applied to all orders shipped to the state of VA. 

Core Charge. Core is an acronym for ‘Cash On Return’. A core charge is sometimes applied to rebuildable parts such as engines or alternators that can be redeemed for a portion of their original price. If the part you are purchasing has a core charge applied, it will be noted in the description.

Parts Grading. A standard code system is used to communicate the condition and quality of a part between automotive recyclers, automotive repair shops, and insurers. Knowing how these codes are used will help you understand whether the part meets your expectations before you buy it and what you can expect from the part when you receive it.

To learn more about Parts Grading click here.

If you have a question about a part please contact us BEFORE purchasing.

Our main contact method is by eBay Messages. We try to answer all messages within 24 hours.

If we are unable to answer your questions before the listing ends the item will be re-listed again soon for you to purchase.