Core Rebate Offer

• Although it is not required, we would like to request that you return your old assembled core back to us. We may rebate up to 10% of the purchase price depending on the condition of your core.
• A return shipping label will be provided upon request. Cores must be returned within 60 days of the purchase date. Please allow up to 3 business days for us to process your refund.

Core Charge / Deposit Policy

• Not all items include a Core Charge or Core Deposit Policy. Please read item description carefully to see if item includes one.

-CORE CHARGE

• There is a core charge which has been included in the price, it means if you DO NOT have or will not send us the original part, we will not refund the core charge. You will be charged at the time of purchase, and will be fully refunded once your old re-build able core is received.

-CORE DEPOSIT

• This item requires an additional refundable amount in addition to the purchase price. We cannot ship your part until the core deposit is paid. We will refund the core deposit back to you once we receive your old re-build able core.
• Cores must be returned within 60 days of the purchase date. Please allow up to 3 business days for us to process your refund.

Warranty Policy for Turbocharger, Component, and Kit

• Each new or remanufactured turbocharger, component, and kit is warranted to be free of manufacturer?s defects for 1 year from the date of purchase. All units returned to us for warranty consideration must be shipped freight prepaid. Collect shipments will not be accepted. If your warranty is approved, we will refund the cost of return shipping.
• New or remanufactured OEM turbocharger, component, and kit sent in for warranty consideration often require us returning the unit back to the original manufacturer for processing. We cannot be held responsible for turnaround times in these instances. The final decision will be made by the manufacturer.
• All used turbochargers come with no warranty. They are sold *AS IS* unless stated otherwise.
• All turbocharger cores come with no warranty. They are sold *AS IS*. The turbocharger has to be rebuilt to function.
• We will replace or refund at its discretion any of our own brand product that proves defective in material or workmanship under normal installation, use, and service.
• Our warranty DOES NOT cover any damage or malfunction due to improper installation procedure, misuse, neglect, unauthorized disassembly or alteration, or externally induced physical damage.
• Our warranty DOES NOT cover the damage to the turbo caused by unjustifiable modifications such as high performance, or use in racing sports vehicles.
• Our warranty will only cover the product itself; it will not include expenses related to installation labor, third party inspections and testing, damage or failure caused on other parts.

Return & Exchange Policy for Turbocharger, Component, and Kit

• Returning UNINSTALLED parts will be treated as a standard return and subject to a 15% restocking fee. You must also select to either replace or exchange within 30 days of purchase. Please note that the customer is responsible for the cost of return shipping.
• Returning any INSTALLED parts will result in no refund, no exceptions. We will arrange to get you a replacement part if by mistake the wrong part is sent. If you feel the part has failed after installation you must send it back for warranty processing. Please contact us for further information on our warranties.

Payment Policy

• We accept PayPal, Visa, MasterCard, American Express, Discover, and BANK.

Tax Policy

• All orders shipped to California addresses have 7.75% tax and all other orders are tax exempt.
• We ship Monday-Friday excluding major US holidays. We typically ship orders out same day if they are purchased by 2:30 pm PST, but please allow up to 2 business days for your order to be shipped.

Shipping Policy

• We will update your tracking number once item is shipped. Please check your email for this information.

-DOMESTIC SHIPPING

• We use UPS as our domestic shipping method. If you would like your order shipped via USPS or FedEx, please contact us before placing your order.
• Our policy is to require a signature upon delivery for any item more than $300 in value. If you are unable to sign for your order, please contact us by the time you submit your order, and we can disable that feature. Please note that you assume all responsibility for the delivery of items in these cases.

-INTERNATIONAL SHIPPING

• International orders are shipped via UPS and USPS. If you would like your order shipped via a different carrier, please contact us before placing your order.
• Transit time does fluctuate depending on your location. International customers are responsible for all taxes, duties, or other additional fees associated with the delivery.

Contact Us

Should you have any questions please do not hesitate to contact our customer service support team.

Communication is very important to us and we will try our best to assist all of our customers. If you need to get ahold of a representative you can message us or email us.

Our business hours are from 9:00 AM - 5:30 PM Pacific Standard Time (PST) Monday through Friday (excluding holidays). We are closed during the weekend and holidays and may not be available to respond to emails or messages during those times.

Questions are answered in the order they arrive and will be answered as quickly as possible.