1. Retail and wholesale products: with our own factory located in China. We supply many products including Pet Supplies, ,Women/men Shoes,Sports & Outdoors. 

2. We strive for our customer satisfaction at best possible. If you have any questions, please feel free to email our service specialists 24 Hours a Day, 6 Days a Week. We will reply you ASAP. If no response within 24 Hours, please check the spam in your mail box.

1. If you have any special request, please leave note or message us in eBay when making the payment.

2. Orders normally will be processed instantly and dispatched within 3-5 days, the product page can see the handling time.

1. We offer WORLDWIDE SHIPPING. (except Taiwan, Macao, China, Guernsey, Luxembourg, etc.)

2. Orders will be processed and dispatched within 5-10 Day after payment is clear. We only ship to confirmed eBay addresses. Your eBay address MUST MATCH your Shipping address.

3. If you have not received your shipment within 50 business days from payment, please contact us. We will track the shipment and get back to you as soon as possible. Our goal is customer satisfaction!

4. Please note that estimated delivery time is depended on destination countries, and may subject to customs clearance process, and weather condition in your area.

1. We are professional manufacturer in China, in order to save your time and money, please pay attention to the following:

2. We provide Airmail Post shipping service for customers, If you need other shipping service, please contact us. Thank you very much for your understanding and patient.

3. Import duties, taxes and charges are not included in the item price or shipping and handling. These charges are the buyer's responsibility. Please check with your country's customs office to determine what these additional costs will be prior to bidding/buying.

1. We offer 30 days return policy. Please contact us within 30 days from the date you receive your order if you have any issues with the product and would like to return.

2. All returned items MUST BE in the original packaging and you MUST PROVIDE us with the shipping tracking number, specific reason for the return, and your eBay ID.

3. We will refund YOUR FULL WINNING BID AMOUNT, upon receipt of the item in its original condition and packaging with all components and accessories included, AFTER BOTH Buyer and Seller cancel the transaction from eBay. OR, you may choose to have a replacement.

4. Buyer is responsible for return shipping cost if it is the buyer's reason.