We accept multiple forms of payment. PayPal is the preferred method. In the event of payment processing issues, please email us any time of day or call our Customer Service Department during our normal business hours of 8:00am to 5:00pm EST. If you are unable to reach us by phone during business hours, it just means we are helping other customers and we'll do our best to assist you as soon as possible.

Shipping information:We ship most of our products via FedEx Ground or Home Delivery (or if the order is large enough, through FedEx Freight). Over 99% of incoming orders that are received are processed electronically and shipped within 1 business day. Orders are then routed to the closest warehouse and shipped as quickly as possible. Once the label for an order is created, tracking information is automatically forwarded to the customer. If you don't receive a tracking number within 72 hours, please contact our office so we can verify the status of your order. Large shipments which require delivery on a freight truck will take slightly longer to arrive. LTL shippers do not provide tracking numbers, they only use bills of lading which can not be searched on the Internet. If you are ordering a large product, please provide a daytime phone number so the delivery driver can call ahead and schedule a delivery time.

Shipment times:All orders will be processed no later than the following business day. Orders placed during holidays and weekends will be processed on the next regular business day. Payment must be cleared before orders can be fully processed.

Out of Stocks:In the rare occurrence a product is out of stock, we will notify you via telephone or email to advise you of the expected delay. You can choose to wait for the item, select an alternative, or cancel your order. Out of stock items will be shipped as soon as they become available. Order delivery times may be delayed due to circumstances such as credit authorization, back-orders, or insufficient/inaccurate information provided during the order process. You will be contacted via phone or email should such a condition arise. Some items may require that the shipping address match the billing address on the credit card that you are using to place the order. This helps protect you from fraud because the address you enter is verified. We reserve the right to hold any order for a security review. If your order is affected, you will be notified within two business days.

Orders cannot be shipped to a PO Box, military APO/FPO or international address.

Shipping outside the 48 states:Our prices and discounted delivery offers apply to the contiguous 48 states only. We can offer shipping to AK, HI, PR and Canada for an additional fee. Canadian residents may be charged additional taxes if applicable. Customs and tariffs are the responsibility of the customer. While many destinations are considered US Territories, shippers consider them to be international, and higher rates still apply. Please call us for a custom freight quote.

What if I am dissatisfied with my purchase? If for any reason you are not happy with your purchase after receiving your item, you may return the item(s) within 7 days of receiving your order unless otherwise noted as a "non-returnable" or "final clearance" item. We do not charge a restock fee.
Returns due errors made by us: If you receive an incorrect item due to a shipping, listing, or advertised part fitment error; or due to any fault of us, please notify us within 3 business days. We will ship out a replacement part at no charge to you, and will send a pre paid FedEx shipping label to return the incorrect part.
Returns due to shipping damage: If you receive an item that is damaged in transit, please notify us within 3 business days. If the box is visibly damaged, refuse shipment. If the box appears undamaged, but contains a damaged product, please take pictures of the product still in the box and notify us immediately. We will ship out a replacement part within 48 hours at no charge to you. A damage claim will be filed with the carrier, and you will be sent a pre-paid FedEx shipping label to return the damaged part.
Returns due to the fault of the customer: If you receive an item that you are dissatisfied with for any reason, please notify us within 7 business days so it can be returned. Freight charges may apply. Any items noted as "not returnable" cannot be returned.
How do I return the product? For fastest results, please use the eBay returns feature as this will assure you the quickest process for returning the item(s). We can also be reached by phone during normal business hours M-F 8:00 am-5:00 pm EST. We will issue a Return Goods Authorization (RGA) number. Due to our high sales volume, no returns will be accepted without an RGA number. All returns must be unopened, undamaged, unused, uninstalled and complete with all parts, packing materials and instructions. A credit will be issued using the same payment method used for purchase within 48 hours after the product is returned and inspected.

Trailer Tires and Wheels is the industry’s top original equipment supplier for trailer tires, rims, lug nuts and valve stems. We carry a wide array of products and unique fitment options available nowhere else. Feel free to contact us to answer any questions and confirm sizes and bolt patterns if you’re not sure what product to order. TTW proudly stands behind every product we sell with the best warranty along with roadside assistance.

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Please contact us through the eBay messaging system by clicking the CONTACT button above.

Our Customer Service Department is available Monday through Friday, 8:00 a.m. to 5:00 p.m..

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