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Shipping &
Handling Details |
Default Shipping Cost or
Free Shipping Information:
▲ Default shipping cost or free shipping service is only for the
customers from Canada or the lower 48 United States by Canada
Post, USPS or the UPS Ground. Customers from other areas or
needs other shipping ways, please contact us.
▲ Buyers from Guam, Puerto Rico, Virgin Islands, American Samoa,
Alaska, Hawaii, PO Boxes, APO/FPO addresses or other
countries/areas, there WILL be extra shipping costs, please
contact us for more detailed information.
▲ Please make sure your address is valid for both UPS and USPS
services. Any costs incurred because of incorrect or
undeliverable address should be undertaken by buyer.
Handling Time: Shipping is usually made in 1-3 business
days after payments cleared. Orders are processed from
Monday-Friday; Not on the weekends & public holidays.
Sales tax / Customs duties: Any sales taxes or Customs
duties are not included. If came out, they must be undertaken by
the buyer.
Damage In Shipping: Contact us First! We will work with
you to get the case resolved in the fastest method.
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Return / Refund |
If you are not 100% happy with
your purchase, please contact Us. Please don't directly opened a
request or case without informing us, or else, we will do some
discounts on the warranty and other sales-services later on.
Hope for your understanding.
Returns & Exchanges
▲ All returns must be made within 14 days of delivery date.
Items must be in new, unused condition, with all original
materials included with the shipment. A partial refund may be
applied for opened or damaged items, depending on the condition.
▲ Items returned under the buyer’s remorse: The return shipping
fee must be covered by the buyer; The original shipping cost
will also be deducted from the refund. 15% restocking fee of the
items purchase price will be charged.
▲ Returns that are the result of our seller's error: Buyer will
receive a full refund of the item as well as shipping charges
▲ All returns require a RA (Return Authorization) number that
will be given by our seller. Please contact with us at first for
more details.
Defective & Damaged Products
▲ If product was received damaged or not as described, please
send us some pictures or videos, so we could well understand
your problem, then solve them for you ASAP. Besides, it's much
helpful for us to claim with UPS, remind our related department
to pay much more attention to packaging later on. Hope for your
understanding.
▲ Replacement or refund of defective or damaged products can
only be returned in exchange for the exact same product, or
else, the purchase price will be refunded back to your original
payment method.
▲ If an item is received damaged, customer service must be
contacted within 7 days of receiving your item. All returns
require a RA (Return Authorization) number as above.
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Payment |
| eCheck Issues: Payments
via eCheck do not clear immediately. Usually you will wait 5-7
days after checkout for it to clear. Then we will arrange
shipments for you. |
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Warranty &
Feedback |
▲ 6 months' warranty for the
machines, not for the consumables. We stand behind our products
all the item, so even if your warranty period has expired, you
can still seek for service or technical support from us with low
cost.
▲ Any warranty shipping cost to us is responsible by buyer.
▲ Any shipping cost to buyer is responsible by the seller.
▲ We committee to the customer satisfaction and want to bring
you the best purchase experience. If there is any problems,
please contact us ASAP. If not, please leave us a positive
feedback as it's very important for us. Thanks very much. |
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