This item will be delivered by our courier and you will be notified via text if you supplied us with a mobile number with a 1 hour delivery slot
(Scottish Highlands, Northern Ireland or ANY offshore UK address will be liable for extra freight charges)

Scottish Highlands includes postcodes:
AB, FK17-99, G83, IV1-28, IV30-39, IV52-54, IV63, KW1-14, PA21-40, PH15-26, PH30-41, PH49-50

Scottish Islands includes postcodes: HS1-9, IV40-51, IV55-56, KA27, KW15-17, PA20, PA41-49, PA60-78, PH42-44, ZE1-3

Special domestic region postcodes also subject to extra freight charges: DD, FK8-9, FK11-21, IV55-99, KY1, KY6-16, KY99, PH1-7, PH11-14, TD5, TD8, TD11-15, TR1-16, TR17-27, TR93

Delivery to International Countries are also listed above in the postal section if your country is not listed please contact us for a quote. (Please note ALL International sales to offshore addresses will be liable for extra freight charges)

Examples of this would be Canary Islands are NOT mainland Spain
French colonies like Mauritius & La Reunion are not mainland France and cannot be expected to have the same postage costs

Pallet Deliveries

In the UK your Pallet Delivery will be made Monday to Friday between 8.30AM - 5.30PM.
Please make sure someone is available to sign for the goods as a failed delivery will either mean you will have to pick up the item yourself or you will incur £25.

Redelivery charges which will need to be paid before the delivery is made.

The courier will redeliver your item the next working day between 8.30AM – 5.30PM. Please check the condition before signing, signing for any item you are accepting the item is in good condition.

Before Signing

This is important because the couriers waiver liability once the item has been signed for.
If the driver will not let you examine the item or remove the packaging please sign for the item as DAMAGED put this by your signature. Please follow these instructions.

Warranty Terms & Conditions

In the event of failure a replacement part will be supplied. If a replacement part cannot be found in a reasonable amount of time the full purchase price will be refunded.

If you have ordered the wrong part, i.e. your part number is different, please return the item including a completed Returns Form (see 'Returns') requesting the correct part and we’ll do our best to get one out to you upon receipt. If the new part is unavailable we will refund your order and email to inform you. Return postage charges are non-refundable unless your order was faulty or we sent the wrong part.

Replacement or refund will only be given on production of the original invoice.

Replacement or refund will only be given if the goods are returned in the same condition as supplied with the security marks still visible.

Charles Trent Limited will not reimburse any labour costs / charges involved with fitting, removal and / or changing of parts supplied by the company, under any circumstances.

Charles Trent Limited will NOT cover any component which has been dismantled or tampered with (other than the replacement of standard service parts or components). Returns are void if you have dismantled or tampered with a part in any way.

Please note: We strongly recommend that all safety critical parts are fitted only by specifically trained automotive technicians. NO liability can be accepted for malfunction, damage or injury caused by inappropriate fitting of such components.

Engine Warranty Terms and Conditions

Every 180 day engine warranty we provide includes the terms and conditions listed above as well as the following:

Engines & Gearboxes must be correctly fitted, this includes new cam & auxillary belts, oil, oil filters & spark plugs for all engines. Any failure to follow these terms will invalidate this warranty.

Engines & Gearboxes are sold as bare units. Bare engines means without the starter motor, alternator & gearbox. Any ancillary / service parts supplied with engines & gearboxes, including water pumps, cam belts, turbos, injectors, pumps, sensors, modules e.t.c. are provided free of charge. These parts are NOT covered by any warranty supplied by Charles Trent Ltd.

ECU’s & electrical items are non-refundable as a result of potential damage caused by in-correct fitting or other faults in customer vehicles.

Our Charles Trent Limited warranty does NOT cover: Gaskets, Oils, Seals, Cam Belts, Timing Belts and Fan Belts, Any ancillary parts or damage caused by misuse, improper fitting, neglect, accident or continued use.

Please see our Business Seller information below for exact terms & conditions

Returns Terms & Conditions

We hope that you are completely satisfied with your order from Charles Trent Limited but appreciate that there may be a time that a part needs to be returned to us. Simply return the part/s in their original condition within 30 days of receipt for a refund. We will issue a refund upon receipt and examination. Items should, wherever possible, be returned in their original (or similarly robust) packaging with a completed Returns Form.

For items damaged in transit notification must be made through our store within 24 hours and images supplied of packaging and part to enable claims to be processed. Click here to make our team aware of an issue.

Any deliveries which fail through no fault of the courier or seller will incur return charges, these are billed to Charles Trent Limited and WILL be passed on.

Please note we are not penalising anyone for making a mistake or changing their mind, simply passing on the charges we incur.

International returns please note: If you are returning anything to us from outside the EU you must complete a customs declaration correctly indicating that the package contains “returned goods” or similar. If your parcel is stopped in UK customs and a charge levied, we will refuse payment and the package will be returned to you. Under no circumstances will we pay customs duty in order to receive back our parts.

If you are completing an international return email our aftersales team to book in the faulty/incorrect return. We will then advise and assist you with the return. Please include as many details as possible about the fault.

If you have received your order and an item is missing, please first check your dispatch note for any indication that the item is being dispatched separately. If the item is not included on the dispatch note, it will be arriving separately. If the item is listed but not present, please email us quoting your order number and stating the missing item and we will investigate the matter further.

WHY CHOOSE US?

---

Getting a quote for your faulty, damaged or scrap car is as easy as 1,2,3! Simply enter your registration number, postcode and vehicle information to get your instant free car valuation.