It is as easy as one, two, three!

1. Notify our customer service department of the return.

2. Ship the product back to the address given to you by the customer service department using a carrier of your choice.

3. Receive your refund the next business day or have your replacement shipped promptly.

All returns must be setup through our customer service department first so that we know if you want a refund or replacement. Please note that any item that shows physical abuse cannot be accepted.

When returning an item to us please be sure to send it to the return center address given to you by our customer service staff. Returns sent to an address other than the one provided may experience delays in processing or refusal. Return shipping is the responsibility of the customer so we advise using a reliable carrier like UPS, FedEx or USPS Priority Mail. In addition, we suggest that you insure the item as we cannot be held liable until it is signed for by our return center. If you send your package with a reliable carrier, pack it well and fully insure it you shouldn't have any problems. Please be sure to note your eBay user ID on or in the box to ensure proper processing. Feel free to contact our customer service department with any return shipping questions.

All refunds will be processed the 2-3 business days the item is received. The refund will be made to the original payment method of the order. Please note that while we process the refund the 2-3 business days it may take your bank additional time for it to post back to your account. Please note that shipping will not be refunded for international orders or orders with paid expedited shipping.

All replacements will be shipped out 2-3 business days after your return is received. If no change of address is requested, the replacement item will be shipped to the original shipping address on the order. Please note: partial returns will not be accepted. The item and all included accessories must be returned together.

All orders shipping to the continental United States are shipped to you for no charge via FedEx, UPS or USPS ground service. While we do ship free to the 48 continental United States, at this time we are not able to ship for free to Alaska, Hawaii or any US Territory. If you are interested in shipping to one of these locations please contact our customer service team to make arrangements. If you need your item faster, you can choose an expedited shipping option such as one day express shipping. Expedited shipping charges cannot be refunded except in the case of shipping errors. International shipping charges are our actual shipping and handling charges from the carrier. We are not able to discount those rates. International shipping cannot be refunded except in the case of shipping errors.

The majority of our U.S. customers choose our free ground shipping. Due to our multiple warehouse locations we are able to reach most of continental U.S. addresses within 1- 7 business days. If you select one or two business day shipping, your item is guaranteed to arrive within that time frame (in business days) after your item is shipped.

International shipping times vary by destination. Feel free to send us a message for a time estimate. Please note that due to unpredictable customs delays our time frames are only estimates and not guarantees.

Any item that receives damage during transit should be reported by eBay message within one business day.

Any shipment that is refused or undeliverable will be refunded minus our actual shipping charges once we have received it back.