Domestic Shipping

Continental US:
All ‘BUY IT NOW’ non-auction items being shipped by our standard shipping, in the contiguous United States ship FREE, unless otherwise indicated.
All auction items being shipped in the contiguous United States ship for a flat fee as stated in the shipping section unless otherwise indicated.

Outside Contiguous US:
Orders shipping to Alaska, Hawaii, Puerto Rico, other U.S. Territories and military addresses are subject to shipping charges for Priority Mail service in some cases. If an item is over dimensional allowances for Priority Mail (6’ radar antennas, larger satellite TV domes, etc) it may have to go USPS Parcel Select (this applies to less than 1% of items). If a problem arises and delivery is restricted we will make an effort to reach customers through email or phone prior to cancelling and refunding an order.

All auction items being shipped outside of the contiguous US are subject to additional shipping charges as quoted in the auction listing description.

Large items, such as open array radars and satellite TV equipment, may be too large to ship to some domestic addresses outside the contiguous United States. Before making these purchases please be sure to contact our customer service to get the package dimensions or to ask one of our helpful representatives if the item is able to ship to the desired address. If we are not able to ship an item, customers are always able to arrange freight shipping at their own expense.

Expedited Shipping:
Standard shipping is the only free shipping method offered, delivery can be expected in 1-10 days in most cases, this is determined by the distance, the specific delivery location, the weight of the item, the carrier and service level selected. Free shipping orders will be shipped with the most cost effective carrier of our choosing.

If expedited shipping is required, this service is available through checkout at an additional cost.

Other Policies:
All packages over $500 will require a signature for delivery, please be aware of this policy as there are no exceptions, this is for everyone’s protection. Please provide a delivery address where someone will be available to sign for these packages upon delivery.

In most cases, tracking numbers will be uploaded to eBay within one business day of orders being paid for. Please check eBay order details to track delivery progress.

We always attempt to choose reliable carrier services and package items as safely and securely as possible. Rarely, an accident may happen outside of our control. In the event that a package is damaged, delayed or lost in shipping, please contact us immediately. We will contact the carrier and work with our buyers to come up with the best possible solution.

International Shipping

We ship most of our smaller International orders via USPS International First Class Parcel to keep shipping costs down for our customers. This service takes an average of 4 weeks, but may take longer. We ask that our customers allow up to 6 weeks for delivery. We would like our customers be prepared for a 6 week ship time or request and pay for an expedited shipping method. Additionally, USPS International First Class does not offer tracking throughout the entire shipping process. Packages may be scanned once in the United States and not scanned again until they are delivered, or may not be scanned at all. The service is reliable, it just is not as fast or traceable as other more expensive methods. If expedited shipping is needed please select and pay for this option during checkout. eBay messages requesting expedited shipping after an order is placed may not be seen before your order is shipped, as we do ship most orders within one business day and in some instances the same day.

On larger and more expensive items, we ship either through USPS International Priority, DHL Express or UPS Worldwide Expedited all of which offer better tracking. As stated above if expedited shipping is needed please select and pay for this option during checkout. eBay messages requesting expedited shipping after an order is placed may not be seen before your order is shipped, as we do ship most orders within one business day and in some instances the same day.

Please be advised once a package leaves our store we have no control over the delivery time. All USPS international delivery times are subject to delays due to customs and the speed, organization and reliability of the destination country’s postal service. Please track USPS international packages on USPS.com with the tracking number provided to eBay when your package is shipped. We are able to view only the same information visible to our customers on USPS.com.

USPS International shipping times cannot be guaranteed regardless of the level service purchased. Please be advised that any package held by government officials at customs for any reason can and possibly will delay shipping. Customs agents supersede the permissions of all carriers and have the right at any time to detain, destroy or return a package. In the event that this occurs, shipping refunds cannot be issued. We are not refunded by the carrier for weather or other reasons outside of any carrier’s control. Ship time is actually calculated by the number of days a package is in a carrier’s possession, customs / government holds do not count toward this time. This information can be seen on USPS.com. Items delivered to customs and duty is not paid, are according to eBay, delivered packages. It is the customers responsibility to arrange and make payment for any customs and duty charges.

We will not falsify any customs documents or forms. The price paid on eBay is the price that will be reflected on shipping documents. Any requests for this type of service will be ignored.

International customers are responsible for all customs and duty fees imposed by their government. This is not included in shipping charges or the cost of the item. If buyers are unaware and would like to know what these additional fees will be, please contact the destination postal service or try to get an estimation online, this is not a service we offer.

Some countries have regulations regarding the dimensions of the packages we can have delivered. If ordering a radar or any large item, please check with us before making the purchase. We will be happy to check shipping guidelines and get accurate shipping charges determined upon request.

Please provide all address information in English. This helps us to avoid auto correct and translation errors which can cause shipping delays or returned packages.

Return Policy

In the event a customer needs to return an item we offer a 30 day return policy and all eBay purchases must be returned through eBay. We always prefer to work directly with our customers to correct any issues with an item when possible, if a return may not be necessary please contact our customer service to resolve any issue. Items that were not received as described or arrived damaged will be returned at our expense and the customer will be issued a full credit. Return shipping will be the customer’s responsibility ONLY on returned items ordered by accident, no longer needed or damaged by the customer. Returns for items ordered by accident, no longer needed or damaged by the customer may be subject to a restocking fee of an amount no greater than the shipping and handling charges and payment processing fees we incurred to have the item delivered. All returns, unless damaged during delivery, must be returned in the same condition we shipped them in.

We will on occasion, allow returns outside of our 30 day policy. These refunds will be subject to a 30-50% restocking fee, in addition to the initial costs listed above that were involved with shipping the item to you. These fees will be deducted from the original purchase amount. The remaining balance will be issued as a credit toward the original form of payment. Customers will be made aware of the restocking fee assessed, when the request for return is made prior to returning the item.

We understand there are occasions when a customer may need to extend their return and warranty periods do to delayed installs. In these instances, it is imperative that we be contacted by phone or email for these specific request to be approved prior to your order being placed, in order to avoid restocking fees listed above for late returns.