Returns

The customer has 30 days to return genuinely faulty parts. The buyer is responsible for return costs. All our parts are spray marked and security tagged. The parts must be returned in the condition they were sent out. Any interference with our parts or the security tags will make your warranty void. A refund will be issued once the parts are tested and the security tags checked.

All returns and cancellations are subject to a 10% restocking fee of the item sale price.

Delivery

The parts will be dispatched the same day (if purchased by 1pm) with a 24 or 48 hour courier (depends on parcel size), barring any unforeseen circumstances. For the benefit of our courier, please leave a MOBILE contact number once you have purchased a part.

Upon receipt of part, please check for visible damage before signing for part as we will not be held liable for parts that are signed for, then claimed to be damaged.

Shipping prices quoted are for UK only. Shipping prices to Europe, Scottish Highlands, Ireland or America may vary, so please enquire before purchasing an item.

Here at Gala Motors Ltd, our main goal is customer satisfaction, and we strive to be the best. Please call us or message us via eBay should you encounter any problem or issue with the service we provide. We are here for the customer, and we will do our best to make your transaction with us a happy and hassle free experience.

Warranty

We have every confidence in our used parts we provide for sale. Therefore, every part we sell comes complete with a 3 month warranty to cover you against mechanical breakdown and offer peace of mind. Terms and conditions apply.

Business Warranty Terms and Conditions

Please note: All parts from Gala Motors must be fitted only by specifically trained automotive technicians and by an automotive VAT registered garage. Malfunction, damage or injury caused by inappropriate fitting of such components are out of our control and we cannot assume the liability for such events. Failure to do this would invalidate your warranty.

Please note:- Any parts Warranty would only be valid if a detailed invoice is provided to Gala Motors which includes a breakdown of parts and services used on installation and this must be provided within 30 days of purchase date and vehicle registration number and mileage recorded.

Replacement or refund will only be given if the goods are returned in the same condition as supplied with the security marks still visible and security tags not tampered.

Gala Motors will not reimburse any labour costs / charges involved with fitting, removal and / or changing of parts supplied by the company, under any circumstances. Malfunction, damage or injury caused by inappropriate fitting of such components are out of our control and we cannot assume the liability for such events.

Gala Motors will NOT cover any component which has been dismantled or tampered with (other than the replacement of standard service parts or components). Returns are void if you have dismantled or tampered with a part in any way.

Warranty voided if the vehicle is or will be modified and mapped.

Refund will be issued only if we cannot dispatch replacement goods within 72 hours after received faulty goods back.

Engine Warranty Terms and Conditions

Every 90 day engine warranty we provide are in the Business Terms and Conditions as well as the following:
• Engines must be correctly fitted with new cambelt kit, water pump, new engine cooling radiator & auxiliary belts, oil, oil filters & spark plugs. Any failure to follow these terms will invalidate this warranty.
• The term "complete engine" refers to the cylinder head & block and the components that make these up i.e. pistons, cam shaft etc. any ancillaries left on the engine e.g. water pump, cam belt, turbo, injectors, diesel petrol pump, etc are given free of charge and are not covered by this guarantee. Gaskets & oil seals are not covered. Any ancillary/service parts supplied with engines including water pumps, cam belts, turbos, injectors etc have NOT been tested. These parts are NOT covered by any warranty supplied by Gala Motors.
• Our Gala Motors warranty does NOT cover: Gaskets, Oils, Seals, Cam Belts, Timing Belts and Fan Belts, Any ancillary parts or damage caused by misuse, inadequate fitting, neglect, accident or continued use.
• Engine damage from the result of inadequate fitting of any of the above attributes will also void Gala Motors warranty.
• These components would be required to be installed by a VAT registered automotive garage.

Gearbox Terms and Conditions

Every 90 day Gearbox warranty we provide are in our Business Terms and Conditions as well as the following:
• Gearboxes come fully drained of oil. Gearboxes MUST be installed by competent VAT registered garage, filled with new genuine ford oil (new filters, adaption, programming where required).

Electrical Terms and Conditions

All electrical components must match a part number with your existing component. Installation and programming must be carried out by vat registered auto electrician company.

Wheels Terms and Conditions

Wheels warranty we provide are in our Business Terms and Conditions as well as the following:
• Wheels are not inspected for buckles and any other damages.
• Any damage that has been found upon arrival of the wheel must be reported within 7 days to Gala Motors to sales@galamotors.co.uk
• Gala Motors are unable to give warranty if impact damages have accrued after fitting and in this time frame.
• Tyres are provided on the wheel as free of charge and are NOT covered by any of Gala Motors Warranty.
 
Lighting Terms and Conditions

Lighting warranty we provide are in our Business Terms and Conditions as well as the following:
• Front, Rear and Interior lighting, Gala Motors do NOT cover any bulbs that are defective.

Body Panels Terms and Conditions

Body Panels warranty we provide are in our Business Terms and Conditions as well as the following:
• Gala Motors Warranty will only cover the body panel, all Internal parts / components are provided free of charge and not covered by Gala Motors warranty.

Terms & Conditions

1. Information about us and how to contact us

1.1 Who we are. We are Gala Motors Ltd a company registered in England and Wales. Our company registration number is 08077174 and our registered office is at 26 Leigh Road, Eastleigh, Hampshire, SO50 9DT.

1.2 How to contact us. You can contact us by Ebay messaging system or after purchase completed by telephoning our customer service.

1.3 How we may contact you. If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order or by ebay message

1.4 "Writing" includes emails. When we use the words "writing" or "written" in these terms, this includes emails.

2. Our contract with you
2.1 How we will accept your order. Our acceptance of your order will take place when we email you to accept it, at which point a contract will come into existence between you and us.

2.2 If we cannot accept your order. If we are unable to accept your order, we will inform you of this and will not charge you for the part. This might be because the part is out of stock, because of unexpected limits on our resources which we could not reasonably plan for or because we have identified an error in the price or description of the product or because we are unable to meet a delivery deadline you have specified.

2.3 We sell to the UK & the European Union Our website is solely for the promotion of our products in the UK & the EU. Unfortunately, we do not accept orders from addresses outside the UK and/or EU.

3. Our products

3.1 Products may vary slightly from their pictures. The images of the products on our website are for illustrative purposes only.

4. Providing the parts

4.1 Delivery costs. The costs of delivery will be as displayed to you on our website.

4.2 When we will provide the parts. During the order process we will let you know when we will provide the parts to you. (2.a) we will deliver them to you as soon as reasonably possible

4.3 Delays outside our control can occur from time to time. If our supply of the parts is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received.

4.4 Collection by you. If you have asked to collect the products from our premises, you can collect them from us at any time during our working hours of

Mon 07:00 – 17:00
Tue 08:00 – 17:00
Wed 08:00 – 17:00
Thu 08:00 – 17:00
Fri 08:00 – 16:00
Sat 09:00 – 14:00

4.5 Exercising your right to change your mind (Consumer Contracts Regulations 2013). For most products bought online if you are a consumer you have a legal right to change your mind within 14 days and receive a refund. These rights are under the Consumer Contracts Regulations 2013.

4.6 The cancellation period will automatically expire 14 days from the date of the order.

4.7 To exercise the right to cancel you must inform us in writing of your decision to cancel this contract.

4.8 To meet the cancellation deadline you must ensure your communication of your evocation of your right to cancel before the deadline expires.

4.9 If you cancel the contract we will reimburse all payments received from you within 14 days of being informed of decision to cancel the contract. We will make the reimbursement using the same means of payment as you used for the initial transaction unless otherwise agreed.

5. Price and payment

5.1 Where to find the price for the parts. The price of the product (which includes VAT) will be the price indicated on the order pages when you placed your order. We take all reasonable care to ensure that the price of product advised to you is correct.

5.2 What to do if you think an invoice is wrong. If you think an invoice is wrong please contact us promptly to let us know and we will not charge you interest until we have resolved the issue.

6. How we may use your personal information

6.1 How we will use your personal information. We will use the personal information you provide to us:

(1.a) to supply the parts to you;
(1.b) to process your payment for the parts; and
(1.c) if you agreed to this during the order process, to inform you about similar products that we provide, but you may stop receiving these at any time by contacting us.
6.2 Nobody else has any rights under this contract. This contract is between you and us. No other person shall have any rights to enforce any of its terms

6.3 If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

6.4 Which laws apply to this contract and where you may bring legal proceedings. These terms are governed by English law and you can bring legal proceedings in respect of the products in the English courts.

Used Car Parts Grading Guide

The aim of the Gala Motors Ltd grading scheme at its highest level is to deliver key benefits to all the parties involved in the transaction. It is designed to facilitate the buying and selling process of a used car in a condition that is better understood by both parties. With a better understanding of a vehicle condition it should be possible to more accurately anticipate a selling price that is consistent with the typically observed prices for similar cars parts in the same trading period, subject to similar market conditions.

Grade A: Can be considered as “USED CONDITION” and expected to be in working order, unless otherwise stated within the product description.

Grade B: Can be considered as “WITH MINOR MARKS” and these items can be expected to be in working order, but may have blemishes or visible imperfections that do not affect the overall function. If they have cosmetic damage/imperfections that do not affect their performance. Items may be in the original or a generic box. Minor parts or accessories may not be present.

Grade C: Can be considered as “DAMAGED – FOR PARTS ONLY”. This category will include damaged items, incomplete items and salvage stock (for spares/repairs).

The above is only a guide to what condition items can be expected to be in. It is not a guarantee that any item will match exactly the criteria above and purchasers are advised to enquire about graded items prior to bidding.