Please contact us first when return, exchange and refund is required.
Any direct return of purchased items will not be processed.
Change-of-mind return can only be accepted within 7 days after purchase.
All other returns can be accepted in 30 days.
We will closely examine the condition of the returned items and will not issue any refund/exchange before we make sure the items are in their original neat conditions.
Our office hours are every day except Sunday, but the processing time is uncertain, we will process your problem on the same day,
And our office is closed on Sunday and we apologize for the late reply during the holidays.
If you encounter any problems about anything, please feel free to contact us and we will do our best to assist you solve the issue. If you are not satisfied in anyway, please feel free to let us know and give us a second chance to correct it before you decide to leave any neutral or negative feedback.