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What Does USED mean?
Unless stated brand new, all items are USED and it is expected that the buyer understands this. Small scuffs, scratches and normal wear, tear, brake dust, and wheel weight residue is to be expected. Even if an auction states items are excellent/great/refurbished/low miles, expect some sign of wear. Wheels/Tires may get dirty from handling for shipping. Please if there are any questions about quality or description stated ask before placing a bid. All items are sold ‘as-is’ and with no warranty. You are getting the item(s) at this price because they’re used. By purchasing you agree to the terms.
WHAT ARE TPMS, are they always included in with the Item?
Center Caps and Lug Nuts are they included as well?
TPMS are Tire Pressure Monitoring Sensors, and they are in valve stems of vehicles 2007 and newer but some older models as well. FYI: TPMS systems alert the driver when the pressure of their tires changes, to unsafe levels. This is achieved through a set of sensors which are installed in each tire that sends constant pressure readings to a receiver unit installed in the vehicle, the driver is kept aware of the tire pressure at all times. TPMS are not included unless specifically stated in the auction description, the same goes for lug nuts. By purchasing you agree to the terms.
I bought item in error, what do I do?
Call us direct at (1-888-339-4335) we are family owned and very easy to work with. We will send over mutual agreement not to complete transaction and then re-list. By purchasing you agree to the terms.
Local Pick Up
Please note local sales tax applies at 8.25%. Buyer must call 24 hours in advance of pick up during regular business hours at 832-230-1033, and must call to confirm pick-up time & day. There is no same day purchase and pick up offered. We do not deliver locally. Payment can be made only with major credit cards and/or cash at store location. All items must be picked up within 10-days of auction ending, no exception. Pick up hours are M-S from 9:00am to 5:00pm. Directions will be given at time of call to notify us of local pick up request. By purchasing you agree to the terms.
Shipping Policies and Cost
If a claim must be made for damaged or lost goods, expect Carrier to take 3-4 weeks to pay out to the shipper and then funds are sent back out to the buyer. This is standard policy with any Carrier. If you use your own Carrier account you must have the Carrier arrive with pre-labeled call tags, and there is a 3-4 business day handling time on all shipments, so they need to be set to do this according to our time frame. Prior authorization is always required to establish this. There is always a fee for labor/material cost for packaging worked into shipping quotes and this is still due even if you use your own courier. Please note that we do not automatically require direct signature for any purchases. If you live in an apartment/etc. items may be left by door. Shipping to HI, PR, AK and
Items Received
Examine your purchase before trying to get it installed, it is easy to damage product at another wheel/tire shop so no returns are accepted if attempted and all liability falls on the buyer once attempted. All items are sold "as-is". If any part of your purchase is missing when received please let us know within ONE-business days or nothing can be done. At times, center caps can get separated and lost during shipping. If this happens, buyer must expect to wait ONE week to find a replacement. By purchasing you agree to the terms.
Items were no good
We give no refunds to any buyer who tries to have items unsuccessfully installed and then tries to say item(s) is out of round or not usable by shop owners or mechanics. We will accept returned items within agreed terms listed above and below, but will not refund any install/uninstall cost incurred by another body shop. We show our integrity by allowing a return in these cases. By purchasing you agree to the terms.
Returns/Exchanges
If a return approval has been given, BUYER MUST repackage all items in same or new boxes with same amount of adequate packing as when received. If you do not package item back in the same manor and we receive it damaged it will be refused and sent back to you as the owner. No returns/exchanges/refunds are given/sent out until items are back in our shop and inspected (NO EXCEPTION). By purchasing you agree to the terms.
Optional Vehicle Fitments
Optional fitments for vehicles are found through a generalized local wheel guide, (which is usually 99% accurate). If you do purchase items and have spoken with one of our company representatives and you are told they will work (remember our guide is generalized). If you install any items for any reason without making sure that the items will work for your vehicle first and use them for even a mile of drive time, note that no return will be accepted. A $20 re-stocking fee and packaging cost is also not refundable in these cases (packaging cost is $5 per item returned), if there has been a Buyer Error. By purchasing you agree to the terms.
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