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If there is any problem with your purchase please contact us for help with resolution. If the product is damaged in shipping please send pictures within 24 hours and we can start process of filing a claim and get a replacement out to you.... When returning products to us you must provide: Item Number Buyer ID Your Address Your Phone Number Reason for Return Tracking We only offer refunds if the return is handled within the first 30 days (as per our Ebay policy) so any returns after the 30 day period will be via repair or replacement. If you get an item "that isnt as described" please be clear in stating what is different about the listing and the product you received. On rare occasions we do have shipping errors but ordering a starter because it looked the same is not "item not as described". There are many starters that look very similar to others and unless you are certain the product you order is correct prior to ordering we consider it to be user error. It is pretty simple to send a message to us to confirm the product you order is correct prior to ordering. We have experienced technicians who can help you be certain you get the right product for your needs. Pictures are not always of the exact product. Sometimes an OEM picture may be used or a different color product (ie gray alternator, but black one in picture) but the purpose of the picture is to provide you with the style and specs of the product. If you aren?t sure if the pulley is included please confirm prior to purchasing. We sell pulleys as well so if the item doesn?t include pulley we likely would be able to supply pulley. If one of our products is OEM we state it as such in the part brand section of item specifics. We sell OEM and aftermarket products. If you aren?t sure please ask prior to purchasing. Most of the returns we get either are 100% functional products or have a simple problem such as bad battery or dirty/loose/misconnected cables. Please make sure you contact us to see if we can help you resolve any issues before diagnosing a product as warranty. If you take our product to a shop to test and pay to have it tested, please insist on a copy of the results as we will require it in order to approve return. Any tampering, dismantling, painting, or otherwise alterning the product results in termination of warranty. Our warranty is for product only and assumes no liability for another another expenses. Please note that shipping times are estimates. We ship from multiple locations and generally our product arrives faster than the estimated times but on occasion that wont be the case. If you need it by a specific day please confirm prior to ordering or upgrade to the next day service. If you order on a Friday at 3 pm central time your product will not ship until Monday. We ship our orders up until 3 pm central standard time. Again, if you need faster please order accordingly. We do not ship product on weekends or holidays. We assume no liability for any costs incurred outside of the United States. All customs or import duties are the sole responsibility of the buyer as are any other possible fees regarding shipping costs. Please confirm fitment prior to purchasing. Some types of vehicles take different options based on specific vehicle information that only you may know (ie? manual or automatic). We list the information as best as it has been provided to us but if you aren?t sure about the fitment please ask prior to purchasing. | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||