Payment

We accept immediate payment by credit card, debit card or Paypal processed through eBay checkout.

Some of our listings use the Best Offer feature. If Best Offer is available on the item it will be noted on the listing. If you make a Best Offer and your offer is accepted payment is due within 5 business days. If payment is not received after 5 business days the item will be relisted and an unpaid item case will be opened.

Shipping

Most parts will ship via ground by UPS or FedEx. Tracking information will automatically be uploaded to eBay once your order has left our facility.

Large items such as engines, transmissions, doors, hatches and axle assemblies will ship via freight carrier. Parts shipped by freight are pallet strapped and wrapped.

Most orders will be shipped within one business day however for freight shipments we will need more information from you to provide to the carrier before your item will ship. Please provide a valid phone number with your payment. Once payment for a freight item is received a representative will contact you to schedule a freight shipment, verify your vehicle fitment and answer any questions you may have regarding the freight shipment.

Please inspect all freight shipments prior to signing for the delivery! If any transit damage has occurred please refuse the shipment and contact us through eBay messaging for assistance. We will take care of it from there and file a claim with the carrier and arrange a replacement or refund for you. It is very important to not sign for a damaged freight shipment! You have the right to examine the shipment for obvious signs of damage prior to signing and accepting the delivery. If a delivery driver refuses to allow you to inspect the shipment until you sign for it please do not sign, refuse the shipment and contact us through eBay messaging. Your signature on the delivering carrier's freight Bill Of Lading (BOL) constitutes acceptance of the merchandise as is and in good order so please inspect it before signing for it. However, if you inspect the shipment, sign for it, but later you find damage that you could not see during the initial delivery, please don't worry! This is called concealed damage and we can still work with the carrier on your behalf and file a claim so all you need to do is let us know. We will need you to send us some photos of the damage so we can file that claim with the carrier. If you have any questions regarding freight shipments please contact us through eBay messaging prior to purchasing.

If a UPS delivered item arrives damaged, please retain all packaging and contact us through eBay messaging for immediate assistance. We will open a damage claim with UPS and arrange for the return and replacement of the item at our expense.

We are not responsible for any delays incurred by the shipping carrier.

Be sure to provide us with all necessary contact information with your order. This includes your name & phone number as well as business name, address, and contact information for delivery. We are unable ship freight items until we have all information required by the freight carrier.

We cannot ship to P.O. Boxes. Please provide a UPS shippable street address.

No International shipping is available outside of the eBay Global Shipping program. We also do not ship to Hawaii, Alaska, Puerto Rico, APO, FPO, AA, AE, AP and U.S. Territories outside of the continental U.S.

Our shipping department is closed on weekends.

WARRANTY

Standard Warranty

We offer a standard warranty on all mechanical parts. This covers the part only, no labor charges to install the part. We are not responsible for any improper installation or misdiagnosis.

Returns

Fenix Parts offers a 100% Satisfaction Guarantee!

Need to Return? No Problem! Thank you for shopping with us! While we hope you are satisfied with your order, we understand there are times when a return may need to take place. All parts come with a 60 day return policy.

PLEASE NOTE

eBay now charges additional fees to sellers for a high amount of returns. If your return is for a defective, damaged or an incorrect item we ask that you please contact us through eBay messaging before opening a return request. We can process most returns through eBay messaging and provide you with a replacement part or a return label to send the damaged item back for full refund.

We also ask that you take care in repackaging our item in order to receive a full refund upon return! Helping us keep our returns low will help keep our prices low!

A refund for the purchase amount will be issued within 48 hours of receipt of the returned item.

In the event a part sold fails to operate within the warranty period we will replace the part (s) with a functionally equivalent part or refund the part purchase price, at our option.

Warranty period begins on the day the part is delivered. Warranty is for replacement of the part only and does not include any towing, labor, fluids, seals or gaskets. All parts must be installed to manufacturer's specifications. Failure to install parts properly will void all warranties. You may be required to submit documentation regarding the installation to support a warranty claim.

About Us

Fenix Parts owns full service recycling yards across the United States. Our growing network proudly services collision shops (body shops), mechanical repair shops and individual retail customers.

WE PROVIDE CUSTOMERS:

• High-quality recycled OEM products and aftermarket automotive parts
• Extensive inventory and product availability
• Substantial savings on recycled OEM and new aftermarket parts
• Peace of mind with our comprehensive warranty
• World-class customer service and fast delivery

ALL PARTS HAVE BEEN:

• Carefully Inspected
• Quality tested
• Drained of their fluids and/or filters removed (as applicable)
• Inspected for internal wear or damage
• Carefully removed from the vehicle by our professional dismantlers
• Washed to remove excess dirt and grease