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In which
situation we accept the return
We
promise to obey the return policy when the item has the problem bellow, but you
must sent back the item after we knowing your problem and what you want us to
do.
First, the product have quality problem. It cannot work once you receive it or
it encounter crash in delivery causing you cannot use it. This situation we
will return full refund.
Second, in some particular situation, our return policy can be open for you
after our customer service learning your particular problem, and in this
condition we will charge you 10% handling fee.
Third, you order a wrong item and negotiate with our customer service to
exchange for a right product, this exchange policy is also for you. But you
need pay the shipping cost to us as well as return to you.
Fourth, if we miss-shipped the items, we will be responsible for an item
exchange and any shipping fees. If you choose this, you can also return the
product and get a full refund plus the shipping and handling fee, but you must
make sure to sent it back through ordinary airmail.
In which
situation we do not accept the return
Please
check detail before you purchase on uobd2. If you have any doubt, please check
with our customer service, you can get our customers service information from
our website.
First, If you order wrong item by yourself, or you found it is not you want to
order (not quality problem), we will not provide return policy to you, please
aware of this.
Second, If the item is damaged by yourself, we cannot provide exchange service
for you. But you can return for repair.
Return for
exchange item
When exchange for free: If your products encounter crash in delivery, we will
exchange it for free for you and undertake the shipping cost for you ship item
back to us through simple airmail.
Mis-ordered
products: If you order a wrong item and plan to exchange for you want,
then just contact our customer service for help, if we can
exchange for you, you need to pay the shipping cost to us as well as
return to you.
Physical Damaged Items: If the item is damaged by yourself, we cannot provide
exchange service for you. But you can return for repair.
What you
do before returning for replacement: you need contact our customer service to
tell us your problem. What's wrong with your item and what you want us to do
for you.
Returning
shipping options: after confirming your items is under our policy of returning,
we please you use simple airmail to ship item back to us. NO DHL, UPS, TNT,
Fedex or any other express.
How we
will do after receiving your return: you need keep touch with us to make sure
we get it. After checking the item, we will arrange a replacement for you and
we will inform you when everything is done. Please remember to check your
email from time to time.
Notice for
shipping options: When you
confirm to return the items to us, please use ordinary airmail or EMS to return
it, and write ship to the address our customer service provides. Please do not
use DHL, UPS, FEDEX and TNT or any other courier, because we cannot get your
return item, we will not responsible for that.
Products Warranty
Warranty: the guarantee of our most products is one
year. Before shipping out, all goods have been double verified by uobd2.
Our test engineer will check for quality, including check the basic function of
the hardware and software, the appearance, the packing, the necessary
accessories and power adapter plug standard. After finish quality check, our
QC stuff will carefully do quality check and paste our own QC label in the
form of month/date/year on every product.
If you have any using problem of the products which buy from uobd2, please
feedback to us first, and we will discuss the issue with you. Via our technical
support, we can dig out your using problem via our technical support in most of
cases.
Lost Products: If products get lost in delivery, or you still do not get your
item for a long time, please contact our customer service timely. We will deal
with this ASAP. Please do not deal with it all by yourself, we want you communicate
with us. Usually, we will provide tracking number and tracking link timely. If
products get lost on the way and we get confirm from couriers, we will arrange
redelivery for your products. If you want ship it through express, then you
need to pay express shipping fee.
Refund Policy
After we get your item return to us and check the item in good condition, we
will issue you refund according to our policy within 2 working days through
PayPal, please check your PayPal account timely or contact our customer
service. And we will charge you 10% handling fee.
Return for repair
When your item damaged
after using some time later and need repair, we will provide repair service for
you. Please contact with uobd2 customer service about the repair.
NOTE: You need use ordinary airmail to send the
item back to us, after we fix it, we will send back to you. We will not charge
you for simple airmail ship back, but if you ask for express shipping, you need
to pay for this.
Duty & Taxes
Please note that you may be subject to import
duties and taxes once a shipment reaches your country. We are not responsible
and have no control over these fees.
Communication
We will answer any mail within 24 hours. Please
do not hesitate to contact us for any question you might have!
Payment
We accept only PAYPAL payment at this time.
THANKS FOR VIEWING!
