We ask that prior to leaving negative or neutral feedback you contact us through ebay with any issues you may have. Also we would like to exchange positive feedback with everyone happy with their purchase. All items will be insured to their purchase value at no charge (items over $1000 do not apply) to ensure you are covered. Refund details are listed in the shipping description. Any problems need to be brought to our attention within 24 hours of delivery. Shipping is non refundable unless item is shipped damaged (damage by shipping company not included) or defective.Thank you!!!!