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Paypal:Payment must be made within 3 days after purchase. eCheque will be held until cleared.
eBay item number, your full name and shipping address must be included in the PayPal payment
All our items will be shipped to buyer's Paypal address, Please update your address in Paypal before payment |
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We use FedEx, UPS, EMS,DHL,CHINA POST. We choose the shipment method based on the product and its packaging. We aim to select the most efficient and safe way to get your item to you quickly.
Tracking number will be automatically e-mailed to all buyers after package has been shipped out. If you don't receive any e-mail from us, please contact us. |
| We offer combined shipping discount
If package is returned to us because buyer provided a wrong or undeliverable address, buyer need to pay for reshipping charge |
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We strive for positive feedback on all transactions and POSITIVE RATING with 5-STAR rating. If for any reason you are not satisfied with your purchase, please contact us before leaving feedback and we will help to resolve any issue for you
Feedback will be left to every buyer who completed the transaction and left positive feedback to us |
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Import duties, taxes and charges are not included in the item price or shipping charges. These charges are the buyers responsibility
Please check with your country customs office to determine what these additional costs will be prior to bidding/ buying |
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| We stand behind every product we sell. We offer a 30 Day Limited Warranty for this item. If you're not pleased with your purchase, we'll be happy to give an exchange or refund the product price less S&H within 30 days. Contact us first for return authorization before you ship back the package. Additionally, the product must be in its brand new original condition: including box, packaging, and all other accessories. No refund will be made for damaged parts. If we send the wrong item, we will take care of everything for exchange. If buyer places the wrong order, we accept exchange or refund money on item with 15% restocking fee and shipping is nonrefundable. If Item is damaged or not working on arrival, please report the item to us within 7 days of receiving the defective product so we can issue a exchange. |
| Warranty: 30 days warranty from the dispatched date. Please contact us through email before returning the defective item
Buyers are responsible for the return shipping costs under any circumstances. Return items should include the original packaging and accessories |
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Where is my item?
all items are shipped out within 2 business days after full payment has been cleared. An automated email will be sent containing the tracking #.
The tracking # does not update
When you have received the automated email, that means your order has been processed but does not mean it has been shipped out. It can take up to 24 hours for the system to update
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Do you provide next day or expedited shipping?
Unfortunately at this current time, we do NOT offer any expedited shipping
I purchased by mistake, how do I cancel the order?
Please contact us ASAP. If the item has not been shipped out we can cancel the order for you. If the item was shipped out you can refuse the package and wait for the item to return to us. We can only refund you the Item price and cannot refund the shipping price.
I received your item but it does not fit or is defective
Please contact us so we can assist you on the matter.
I tried to contacted you, but cannot reach anyone.
Our officer hours are 9:00-18：00 PST Monday - Friday .
If your phone calls are not answered, it means that all our customer service reps are currently busy with other customers, please call back again. Emails are the best way to contact us and should receive a response within 24 hours.
I bought two or more items, do you offer any combine shipping?
I am sorry to inform you that currently we are not offering any combine shipping.
Do I recieve installation instructions?
We are only retail store and we send out our items based on what the manufacturer give us. Majority of our items do not come with installation instructions and requires a professional to install. |
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Any questions about our production please contact us freely.24 hours serving you.
Tel:8615603063380 |
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