QUESTIONS, ANSWERS & FEEDBACK

THANK YOU very much for visiting the Pace & Hong Auctions eBay store. Our auction house receives a wide variety of consignments and each one has special qualities. We try our best to carefully describe listings but sometimes there are details that elude us or need further clarification. If you have a question, we will be happy to provide assistance. Please contact us first through the eBay email system. If you would like to leave a phone message for any reason, give us a call at 1-866-305-6799 Ext. 3 and leave your name and phone number. We will return your call as soon as possible and get you the information you need.

THE IMPORTANCE OF eBay FEEDBACK TO BOTH SELLERS AND BUYERS

eBay uses a 5-STAR FEEDBACK SYSTEM called Designated Seller Ratings that is very important to both Sellers and Buyers. It rates our joint performance during transactions.

Even though we strive for 5-star service, sometimes in life there can be unintended challenges. Our goal is to satisfy you and make the transaction a straight-forward, professional and enjoyable experience. If for any reason you have an issue with your purchase, please let us know before you leave feedback. We will do everything we can to remedy the situation, hopefully resulting in your being able to provide us with this 5-star overall rating. We sincerely appreciate your effort in this regard and we approach the feedback we give to our customers in the same responsible manner.

Thank you very much.

The Staff of Pace & Hong Auctions