Hello &  welcome to our auctions & store Cools and Tools where we strive for your five star feedback!  For questions, please use eBay's "ask a question" link on the item page or include the item number & description.  On most weekends we are putting together and listing a lot of our auctions and receive 100s of e-mails, seriously hundreds!  And though we will try, you may get a delayed answer on those days because things get pretty crazy.  When possible, ask questions early.  We also do not send invoices on the weekends for the same reason, we try to send them all out on Monday but occasionally not till Tuesday morning, please be patient, we do the best that we can. 

Please bid on items you intend to pay for, it costs us time and money when you bid and do not pay!  Also be sure and read our terms and conditions including our combined shipping page as they have many of the answers to things you may want to know.  Thanks and good luck!

Payment Is Expected Within 3 days Through PayPal unless other arrangements have been made prior to placing a bid.  Please use eBay messages or you may not get a reply.

New Buyers With Less Than 10 Feedbacks or a 95% or less rating must contact us through eBay messages before placing a bid or it may be cancelled at our discretion.  Skip this if you're a repeat customer. 

US Shipping Policy:  The price quoted is for the lower 48 U.S.A., Alaska, Hawaii, Puerto Rico, and Guam.  We don't ship to APO or FPO boxes because online shipping isn't available.  Items with a starting bid or buy now price of $50 or more will include free-insurance through USPS or one of our other insurance carriers.  However we reserve the right to adjust the shipping cost  if the auction bid goes above the next sent-insured tier.  Example starting bid is $40, Shipping cost sent-insured is $5.75, Item sells for $51 sent-insured cost is $6.25 additional handling/packaging fee would be .50 cents and so on depending on the ending bid.  Handling/packaging charges are based on USPS sent-insured rates.

International Shipping Policy  ( yes we ship ) and have carefully shipped items all over the world but no longer ship to Mexico or Brazil.  We only use the United States Post Office for international shipments and ship to confirmed addresses so make sure that yours is or we'll have to cancel your order.  All customs charges are charged by your country, not us personally or the US and the buyer is responsible for these.  In 2013 the cost of international shipping including flat rate packages has increased significantly which we have no control over so keep that in mind and or contact us for a shipping quote before you use a buy now or place your bid.  On another note for items under 4 lbs we are now using first class mail which has some pretty decent rates.  Please click on the combined shipping and policies link 3 paragraphs down.

We Ship Mon - Fri and occasionally on Sat Not Including  Holidays & generally the next business day (within 24 hours and during postal hours) after payment is made.  Occasionally it'll take 2 days when we get behind or in rare instances 3 business days to submit your items to the postal service which have their own estimated delivery times after they receive the packages. Local pickup is available only on very large items that are too expensive or difficult to ship.  Please make sure your address in your PayPal account is updated & correct or there will be a delay in shipping which we do online. 

We Use The US Post Office Who Raised Their Rates again in 2013  Which we have no control over so please be kind when rating our shipping charges, we try to keep them as reasonable as possible.  Also keep in mind that there are other associated costs to safely ship your items out.  Automatic tracking numbers are sent to you within 24 hours.  If  you don't receive one & want it, please use the "ask a question" link from "that page" or email and we'll send you one. (Not available for all international shipments.)

You want combined shipping? Read this or you may not get it! >>   Click here for Combined Shipping INFO  

State sales tax applies to all Colorado buyers 2.9%.  If you are in El Paso County then please wait for an invoice as there is an additional 1.23 % sales tax.

Typos & Mistakes Happen Some Times, We're Only Human.  If anything doesn't match up or that you are unsure of, please email us before bidding so we can address your concerns.  We will not be held responsible for typographical errors such as stock numbers, research information etc, we do this to be helpful not as a guarantee!

Feedback  process.  About once or twice a month we look at our feedback, if you have left feedback for us we then leave appropriate feedback in return.  If you have not gotten feedback then it means we are not doing it yet or you have not given any, please be patient.

Thank You For Your Interest and reading our terms and conditions.  We look forward to doing business with you and will do our very best to describe our items in a fair manner and package them to the best of our ability, then ship them out promptly.  If for any reason things do not go smoothly in any part of the transaction before or after the sale, just e-mail us and we will do our best to make it right.  We strive to earn your 5 star feedback rating and hope that we meet the bill.  If we do not and before leaving feedback please let us know through a simple e-mail or through the "ask a question link".