@Return & Exchange Policies

• If you are returning your item for a refund, a 20% restocking fee will apply. All returns will be professionally tested before refunds are given.
• We are gladly accept your return within 30 days of the original purchase.
• No refunds will be given on items that have been opened or used; you can only exchange the item at that point.
• Return items must be in original box and include all of the original accessories. Fees will be applied for missing items (adapters, original box, harnesses, ect).
• Buyer is responsible for all return shipping costs to aqua-summer-glory. We will pay to ship the replacement item to you. If the exchange takes place over 30 days from the date of purchase, the buyer is responsible for the shipping costs in both directions.
• All returns require an RMA (return merchandise authorization) number. Returns without an RMA number may be delayed or returned to the sender. (Please email to our customer service team to request the RMA number prior to return the item)
• We only allow for even exchanges. Any exchange attempt for a different item will be subject to additional fees.
 

@Payment Policies

• Instant Paypal payment is the preferred method of payment.
• We will only ship to the confirmed Paypal shipping address given with the payment.
• For assistance changing your confirmed address, please contact PayPal directly.
• Sales tax is charged for California customers.
• We reserve the right to refund any payments that Paypal deems as possible fraud or if the amount is incorrect.

@Shipping Policies

• This item can only be shipped within the continental United States, no exceptions.
• The shipping rates listed are only for residential or commercial destinations in the continental 48 United States. If we ship to other locations it will be listed and it will require an additional shipping charge, please ask us if there are any questions.
• We only ship the item to the Paypal Verified address that is sent to us at the time of checkout. Please verify the correct shipping address in your PayPal account before making your payment. If we ship your item to an old or invalid address and you are not able to locate the item, we are not responsible for shipping a replacement.
• Currently, we do not ship to APO/FPO
• Most of our items are shipped via UPS or USPS.
• Shipping time during holidays may take longer than normal.
• Most of our orders ship within 1 business day. 99% of our order ship within 2 business days. Occasionally, specific orders will require additional processing time and may be delayed further.
• Please see additional terms and conditions within your shipment. Please email us for RMA instructions if you cannot accept.
• Buyer agrees to arbitration in the State of California for all transactions.

Unlike many other web sites that have special rules and lots of fine print, mtnsnowshoes ebay store offers free shipping on all domestic orders placed on our website, with no minimum order sizes or special exceptions.Just because shipping is free doesn't mean it should take a long time. mtnsnowshoes ebay store understands that getting your items quickly is important to you, so we make every effort to process your order quickly. When you order from our website, you can expect to receive your order within 4-5 business days.If you are not 100% satisfied with your purchase, you can return your order to the warehouse for a full refund (Returns must be unworn, in the state you received them, and in the original packaging). We believe that in order to have the best possible online shopping experience, our customers should not have to pay for domestic return shipping. So if for whatever reason you're not happy with your purchase, just go through our easy self-service return process (via My Account) to print out a free return label - your domestic shipping costs are prepaid.========================================================================================================mtnsnowshoes ebay store Safe Shopping Guarantee - Protection Against Credit Card Fraud:Shopping on mtnsnowshoes ebay store is safe. Every credit card purchase is covered by our Safe Shopping Guarantee:Under the Fair Credit Billing Act, your bank cannot hold you liable for more than $50.00 of fraudulent charges. If your bank does hold you liable for any of this $50.00, we will cover the liability for you, up to the full $50.00. We will only cover this liability if the unauthorized use of your credit card resulted through no fault of your own from purchases made on our website while using the secure server.In the event of unauthorized use of your credit card, you must notify your credit card provider in accordance with its reporting rules and procedures.Shop Safely and Securely:mtnsnowshoes ebay store takes great pride in offering a safe and secure online shopping experience.We understand that the safety of your personal information is extremely important to you. We use a wide array of electronic and physical security measures and devices to protect your personal data and credit card information from unauthorized access.======================================================================================================Q:I want to return my purchase! What do I do?A:If you are not 100% satisfied with your purchase from mtnsnowshoes ebay store you can return your item(s) for a full refund within 365 days of purchase. (Returns must be unworn, in the state you received them, and in the original packaging.)Did you know that returning merchandise is easy and informative, not to mention, can be fun? Check out this returns video for a sneak peek into some of our custom conference rooms.The easiest way for you to return the merchandise is to get a pre-paid label by logging in at mtnsnowshoes ebay storeGo to the website and click on My Account in the upper right hand corner.Log in to your account using your email address and password.Click on the order number of the merchandise you wish to return.Check the box to the left of the item(s) you wish to return and click on the Return Checked Item box.If you would like to receive a store credit, please check the circle at the top. Otherwise, choose the second circle to receive a refund.Choose to have the label displayed for immediate printing, emailed if you are unable to print immediately, or mailed to you via USPS mail. Then click 'Return Item(s)' at the bottom of the page.The next page will feature a picture of the item and a barcode.If you do not have the original packaging, please return by placing a copy of the return confirmation with merchandise inside of a plastic bag and place inside the shipping box.On this page is where you can view for immediate printing. To display your label, click the orange link in the middle of the page that says "Click here to view your return label."Now just print it and tape it to you shipping box with clear packing tape. TadaIf you would rather receive your label via email, simply let us know by email or phone. We will gladly send it to you right away. If for any reason you are unable to print out a label, we would be happy to have the label mailed out to you. Instead of choosing the option to print in the above return process, select the option to have a label mailed to you. If you select the USPS 'snail mail' option, please allow 7-10 business days for the label to arrive.Make sure the merchandise is in its original packaging, (e.g., shoebox), and place it in a shipping box. Attach the label to the sealed box. Be sure to cover any old labels with the new one, or just peel them off. A black marker can also be used to cover any existing bar codes.You may drop off your return at any authorized UPS shipping location, but please do not drop your return off at a drop box. To find the nearest authorized shipping location, please visit www.mtnsnowshoes.It may take 4-5 business days for your return to reach the mtnsnowshoes ebay store Fulfillment Centers. Once it is received and inspected (usually within 72 hours of receipt) your refund will be processed and automatically applied to your credit card or original method of payment within 7 days. Please note that depending on your credit card company, it may take an additional 2-10 business days after your credit is applied for it to post to your account.=================================================================================================================Q:I would like to return a gift that was sent to me. How do I do that?A:mtnsnowshoes ebay store is very sorry that your gift did not work for you. Please call the mtnsnowshoes ebay store Customer Loyalty Team at customer service email for assistance returning the item. They will need some information in order to pull up the account that the gift was purchased on. You will have to provide their phone number, first and last name, or email address. In lieu of that information, you can give them the LPN number that is on the side of the shoe box.Any gift item being returned will be refunded to the original purchaser's method of payment; you cannot obtain a store credit for a returned gift item. However, we can definitely process a gift exchange for you for another item. Please call the mtnsnowshoes ebay store Customer Loyalty Team at customer service email for assistance.To ensure availability of your desired item, please place the item into your shopping cart. If we do not have the size and color combination available, it will give you an error message.In order to expedite the process for you, you can create your own account on mtnsnowshoes ebay store. Please click on the "My Account" link at the top right of the website and begin the process. Otherwise, we will be more than happy to create one for you over the phone.============================================================================================================I am trying to look at my label to print but I just see a blank window with a red X. How can I see my label?A:We greatly apologize that you are unable to see your label. In order to view your new flex label, we ask that you be logged into your mtnsnowshoes ebay store account before trying to view it. Please follow these steps and your label will appear:Log into your account with your email address and password.Navigate away from the website, to your specified email provider (i.e. Hotmail, Gmail, Yahoo, etc.)Open the Flex Label Email that was generated when the return request was processedClick on the label link!=========================================================================================================I printed out my label and misplaced it. How can I retrieve it again?A:We are more than happy to help you print out a new label. The easiest way for you to get another pre-paid label, is by logging in at mtnsnowshoes ebay store. 1. Go to the website and click on My Account in the upper right hand corner. 2. Log in to your account using your email address and password. 3. Choose the order number of the merchandise you wish to return. 4. Underneath the Status and Tracking column, you will see a link that says, "Display Your Return Label" 5. Your label will appear for you to print. =====================================================================================================