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90 DAY MONEY BACK WARRANTY |
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| For Questions Please call: 1-888-452-1990 |
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| **PLEASE READ BEFORE PURCHASE** |
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| Jacks Used Auto Parts takes pride in customer satisfaction, and wants to inform and clarify our warranty policy to our customers. We want to ensure a full understanding of what is warrantied with each part purchased. |
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| Warranty Agreement. |
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1. Jack's Auto Parts Online Auction Warranty
Many online sellers do not offer a warranty for their recycled or used products. At JACKS AUTO PARTS, we offer a 90-day money back warranty on most of our regular auction parts, a 30-day warranty on most of our Clearance auction parts or a "as is" condition no warranty. Please refer to each auction's posted details to learn whether a warranty applies to a particular part and its specific terms.
Please note that airbags (because they have to be shipped Hazmat), carburetors and electronic modules (brains, body controllers, etc.) are sold in "AS-IS" condition and NEVER come with a warranty. In the event that a part sold with a warranty fails to operate within the warranty period from time of purchase, not installation, JACKS AUTO PARTS will replace the part with a functionally equivalent part or refund the purchase price at our option. We do not under any circumstances cover labor fees, original shipping charges, or return shipping.
To make a warranty claim, you must contact JACKS AUTO PARTS before the end of the stated warranty period. Please click here to email |
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2. Engine Warranty
All parts are offered with one of the following warranties, a 90-day warranty agreement on most of our regular auction items, a 30-day warranty on most of our clearance auction parts, or an "as is" no warranty at all. We do not cover labor fees under any circumstances. The Warranty is void if you disassemble or modify the part in any way without contacting us first.
Engines are sold as used long blocks. This means that we only warranty the block and the head. All other parts that remain on the engine are not covered under our warranty. |
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| These parts include, but are not limited to: |
| Intake manifolds, exhaust manifolds, throttle bodies, fuel rails, fuel injectors, egr valves or other emissions system parts, wiring harnesses, crank sensors, cam sensors and any other electrical sensor that may be included, valve covers, distributer, carburetors, flywheel, etc... |
**These parts may or may not be on the engine when purchased**
Engines are sold with the understanding that harness, sensors, fuel system, manifolds, etc. may need to be changed to fit your application. We do not under any circumstances cover labor fees, original shipping charges, or return shipping. |
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3. Bolt on Parts Warranty
Includes but is not limited to the following alternators, starters, power steering pumps, ac compressors, steering gears (racks), throttle bodies, turbos, distributors, oil pans, etc.
All parts are offered with one of the following warranties, a 90-day warranty agreement on most of our regular auction items, a 30-day warranty on most of our clearance auction parts, or an "as is" no warranty at all. We do not cover labor fees under any circumstances. The Warranty is void if you disassemble or modify the part in any way without contacting us first.
These items are sold as good working used parts. Any electrical sensors that may be included are not covered by our warranty. The only exception is MASS AIR FLOW Sensors/meters. Air flow sensors ARE covered by our warranty. |
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| Continued --> click here for full warranty details! |
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| This item can be shipped within the continental US with UPS. Because every auto part is different, we are not able to preset express shipping rates. If you need faster shipping, please call us for more details. |
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- This item ships to the continental US only. We are unable to ship this item outside of the continental US.
- Shipping to PR, AK, And HI is not available on this part
- Your order must have a physical address. Orders with only PO boxes will not ship until a physical address is provided.
- Tracking Numbers are sent at time of shipment.
- We do not ship this part to Canada or any other countries under any circumstances.
- Local Pickup is available. We're here 8am to 4:30pm EST Monday through Saturday 8am-1pm. You must call before coming here to pickup an item. If the part is on the vehicle it will not be ready for pickup. It must be paid for in full first and then we'll call you when it's off the car and ready to go. Please do not come to pickup a part with out talking to us first.
- If you have any questions about our shipping please feel free to contact us before buying. Thanks!
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| We accept the payment forms listed below. Payment is required within 3 days of listing end. No exceptions. At the end of the 3 day period your item will automatically be relisted for sale. An ebay item dispute will automatically be opened and you will no longer be able to purchase the part. |
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- Paypal - Our preffered method of payment. You must use our check out for Paypal. We can not send you a money request through Paypal.
- Credit Cards - Credit cards can be used in our PayPal Checkout out with out having a Paypal account. We can also accept Credit cards over the phone but will only ship to billing address of the credit card billing statement. No exceptions.
- Cash - We accept cash in person. Pick Up hours are 8:00 - 4:00 est Monday thru Friday. You must contact us first before coming to pick up your order.
- We DO NOT accept payments from Paypal or Credit Card accounts that are registered outside of the US.
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Sales Tax
6.25% Sales Tax is charged to all Massachusetts buyers. NO EXCEPTIONS. Sorry there is nothing we can do to wave the sales tax. This also applies to anyone coming to our location to pick up an item.
Check-Out
After winning the item via buy it now, auction or best offer we ask that you complete the eBay check out. You have 5 days from the listing close to complete the check out. The eBay Checkout process must be completed for all payment types. If you have any questions or problems completing the check out please let us know.
Phone Numbers
We need a valid phone number that we can reach you at if we need to verify any information on your order. Not updating your phone number during the check out process can delay your order. Upon check out you can edit your shipping address to include your phone number.
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| FREQUENTLY ASKED QUESTIONS |
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| Please take a moment to read through our Frequently Asked Questions page before contacting us. We would like to serve you as best we can. Due to the amount of e-mails and questions we get, we prefer you read through this page first before contacting us. |
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Vehicle Definition Terms & Help |
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Will this item fit my car? |
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Do you have other parts from this vehicle for sale? |
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What is your Warranty? |
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Your Picture shows the complete vehicle, What is for sale? |
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Do you combine shipping? |
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When can I expect my order to arrive? |
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I want to call and talk to some one, Where is your phone #? |
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I need a part that is not listed in your ebay store, what do I do? |
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I'd like a quote on freight shipping, Where can I get a freight shipping quote? |
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Do you ship outside the United States? |
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If I send you a money will you wire the remaining balance back to me? |
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I need to return a part, what do I do and where do I send it? |
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When do I Give/Receive Feedback? |
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Will this item fit my car? |
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Please be sure to read our description very carefully before contacting us about fitment. We put all the information we have in our item listings. |
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Do you have other parts from this vehicle for sale? |
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Yes we do. Please let us know your year make and model and we will be glad to check. |
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| Q: |
What is your Warranty? |
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we offer a 90-day warranty on most of our regular auction parts, a 30-day warranty on most of our Clearance auction parts. |
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Your Picture shows the complete vehicle, What is for sale? |
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The picture is the vehicle from which the Item Listed was removed.The Complete vehicle is not for sale. The title and description explains the part that is for sale. |
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Do you combine shipping? |
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When possible we can and do combine shipping. Please let us know upon multiple purchases |
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When can I expect my order to arrive? |
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Small items shipped UPS or USPS usually arrive within 4 to 6 days of shipment. Large items requiring a commercial carrier may take up to 8 days. |
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I want to call and talk to some one, Where is your phone #? |
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Due to overwhelming amount of phone calls we do not post our phone # on ebay. If you need to contact us over the phone please see our Contact page or e-mail us a request for our phone number and we will gladly get back to you. |
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I need a part that is not listed in your ebay store, what do I do? |
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Please contact us directly with part requests. Please DO NOT message us through ebay messages for parts requests. We are unable to track previous messages and replies. We are able to serve our customers much better through e-mail. |
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I'd like a quote on freight shipping, Where can I get a freight shipping quote? |
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All of our freight Items such as Transmissions, Engines, and seats will have a fixed rate shipping amount for shipments with in the continental US. Shipping is to a commercial address with loading dock or fork lift or to the nearest terminal for pick up. All freight items must include a phone number or they will not be shipped. NO RESIDENTIAL DELIVERIES. Shipping quotes are shown in every listing. |
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| Q: |
I live out side of the US and would like to have an item shipped to me, is it possible? |
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No sorry due to complications we no longer ship freight outside of the continental US. |
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If I send you a money will you able to wire transfer the remaining balance back to me? |
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NO we are aware that this is a scam. All bids and messages referring to this type of fraudulent payment will be reported immediately to ebay. |
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I need to return a part due to fitment or damage, what do I do and where do I send it? |
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Please contact us before making any returns. All returns must be accompanied by a note giving a reason for return and the item number from your transaction. Any return sent back with out any information will not be processed. |
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When do I Give/Receive Feedback? |
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Feedback is automatically left when feedback is received. We recommend you wait to Leave feedback until you receive the item and are satisfied with the transaction. If for any reason you have a problem or issue regarding your transaction please contact us first before leaving negative feedback. We do our best to work with you and get any issues resolved in a timely fashion. If we dont' know about a problem we can't fix the problem. |
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Vehicle Definition of Terms & Help |
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We use abbreviations in our vehicle part descriptions. Many parts fit many different cars with different variations. The following list are common abbreviations used in our descriptions. If this doesn't help answer your question or clarify something please feel free to contact us.
LEFT --> is always Drivers Side
RIGHT --> is always Passenger Side
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M.T. - Manual transmission vehicle
A.T. - Automatic transmission Vehicle
SOHC - Single over head cam
DOHC - Dual over head cam
Cyl. - Cylinder
Eng - Engine
W/ - With
W/O - With Out |
VIN - Vehicle identification number
Thru - Up to - Date, Serial # or VIN and Lower.
From - From this date on VIN, or number and higher. (e.g. From 5/12/09 is this date Forward, VIN# usually last 6 or 8 digits.
EXC - Except
US - US produced vehicle
Cal or Calif - California emissions
Fed - A vehicle with federal emissions
Canada mkt - Produced for sale in Canada
Amp - Amperage |
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| Customer Service |
| We get an overwhelming amount of emails, ebay messages, phone calls and customer pick ups. We ask that you read over our Listing, Warranty Page, and F.A.Q. page before contacting us. |
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| Customer Service Hours of Operationare |
| Monday - Friday. 8:00am to 4:00pm (Eastern Standard Time) |
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| If you still have a questions or parts request please message us through eBay click button below to see all our forms of contact. |
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