Return the item within 7 days of delivery of your order. The following
rules apply:
- Products must be in original packaging and in a new and resalable
condition.
- Any product that was used or fully/partially installed is non-returnable.
- Shipping Fees are non-refundable.
- All returns must be made via our Return Procedure with a valid
RMA form.
- There are few non-returnable products & services that are
listed in section below.
- Order cancellations can only be requested prior to shipment
or in some cases, prior to the start of the manufacturing or painting
process.
Please note: If the
return of an item was caused by an error on our or a manufacturer's
part, shipping fees do not apply
Return Procedure:
To return a product you must first request a Return Merchandise
Authorization (RMA). The RMA form will include an exact return address
and detailed instructions on how to return a product.
Please let us know which particular item # you would like to return
and the reason. You will receive an email with an RMA form attached.
Please allow 24 to 72 hours for processing since in many instances,
we have to wait for a manufacturer's response.
Defective, Damaged, or Incorrect
Products: We all know that accidents happen sometimes.
If your product(s) arrive defective, damaged, or simply incorrect,
please contact our customer service depart as soon as possible.
Please do not attempt to use or install the part! We will send you
a replacement part and provide you with a prepaid return label to
return the defective part. Product(s) must be returned to us within
15 days. If the damage was caused by a shipping courier, we will
schedule a damage pick up by the courier.
When a replacement part is requested to be shipped prior to the
return of original merchandise, we must temporarily authorize your
credit card until the original merchandise is returned.
Non Returnable Products & Services:
The following products cannot be returned due to
manufacturer's policies or their made-to-order custom features:
- Any item marked as non returnable.
- Paint costs on painted products (ex. spoilers, body kits, etc)
- Any custom orders or parts.
Refunds & Credits: After
we accept your return, you will be issued a refund via the same
payment method as you had originally used to place the order. The
refund amount will be composed of the original purchase price minus
shipping charges. You will be sent an email confirming receipt of
the return and your credit. Please allow an additional 5-7 days
for the credit to appear on your account.
We will not refund any labor charges or installation fees under
any conditions. We will also not offer reimbursement for any damage
acquired during installation or any other use of a product. |