·         We use eBay's Safe and Secure Checkout.
Just click the Pay Now button at the top of any of the items you have buyed.

·         Please do not  do a "buy it now" if you are not planning to pay!

·         Please review our detailed policies on Shipping and Customer Service before purchasing the item. If you have any questions, please call us toll-free at 1-888-305-0030

·         Payment Options: Through Paypal use, Visa, Mastercard, American Express, and Discover.

·         Sales Tax: We are required to collect 7.00 % for shipments to the State of Florida.

·         Payments must be received within 5 days from the buy.

·         Free Shipping for this item is to the Lower Continental 48 states only.

·         We do not ship to Alaska, Guam, Hawaii, Puerto Rico or Virgin Islands in the "free shipping basis". If you need please ask for a shipping quote and we will be happy to send it for your consideration.

·         We do not ship to P.O. Box, APOs, FPOs, or Military Mail Box.

The free shipping included in the item is for the Lower Continental USA only (48 states).

We do not ship to P.O. Box, APOs, FPOs, or Military Mail Box.

We do not ship to Alaska, Guam, Hawaii, Puerto Rico or Virgin Islands in the "free shipping basis". If you need please ask for a shipping quote and we will be happy to send it for your consideration.

You can expect your order to be delivered between 2 to 6 business days of your payment clears.  Also depends on where you live relative to our warehouse location. To help you know where your order is, we normally ship via Federal Express so we post the tracking number in the Paypal payment . With the tracking number you can follow your package on its journey from us to you.

Log on to www.FedEx.com, and enter your tracking number.-

Also you can call FedEx at 1-800-GoFedEx (1-800-463-3339).

Sometimes one of the problems listed below happens. If one happens to you, tell us within 5 days from the date you received the part(s) and we'll fix it.  If Fedex Driver try to deliver a clear damaged box at the delivery time, refuse the package due to clear damage signs.

If you experience one of the problems listed below please call us as soon as you discover the problem so that we may remedy it. Please be aware that any problem not listed below is not covered by our 5 day exchange policy. If you do experience a problem other than the one listed below please call one of our service agents and we will try our best to resolve it.

• Damaged in Transit
• Damaged inside the Part Box
• Missing Part
• Defective Part
• Wrong Part

Damaged in Transit
Inspect your package(s) BEFORE you accept it from the delivery person!! If you see any damage and/or evidence of tampering on the outer packaging you MUST make sure that the delivery person makes a note of this damage on the delivery receipt. Without this note on the delivery receipt we cannot fix this problem for you. Once you've made sure the note of damage is on the delivery receipt, tell the delivery driver that you refuse to accept the damaged package, then call our Customer Service Team right away at 1-888-305-0030 and tell us so we can send you a replacement part! As soon as we confirm with our carrier that the delivery receipt has the note of damage, we'll get a replacement on its way to you.

If no one was available to accept your package(s) from the delivery person and the package was left for you, first call our Customer Service Team right away at 1-888-305-0030 and tell us. Second, you MUST contact the carrier within 48 hours of date the package was left for you! A member of our Customer Service Team can explain how you contact the carrier to report the damage. For this type of claim, we require our carrier to validate the damage. Depending on your location, you may have to take the part to the nearest carrier outlet. Once that's done, we'll get a replacement on its way to you.

Damaged Part inside the Box
Inspect your parts once you receive them. If any part is damaged, call our Customer Service Team right away at 1-888-305-0030 and tell us so we can get you a part that's not broken! We may need you to send back the broken part before we ship you a replacement and a member of our Customer Service Team will explain what you need to do so the process works properly. Plus we'll take care of the shipping costs to get the part back so you don't have to worry about that. As soon as we receive the damaged part and inspect it, we'll get a replacement on its way to you.

Missing Part(s)
If you don't have all the parts you ordered, first check the packing slip that was included with your shipment. In order to fill your order quickly and efficiently with items already in stock we may have split your order into multiple shipments, which we indicate on the packing slip. If this is the case, rest assured that you will not be charged any additional shipping costs beyond those you originally paid. Second, check your email for messages from us providing additional tracking numbers for the rest of your items. You can check the where abouts of the additional packages using the tracking number and the carrier's website provided in the email. 

Defective Part
If the part you received has a manufacturer's defect, call our Customer Service Team right away at 1-888-305-0030 and tell us so we can get you a part without a defect! We do need you to send back the defective part before we ship you a replacement. Don't worry, we'll pay for the shipping costs to get the part(s) back by emailing you a pre-paid shipping label to put on the shipping box, then you give that shipping box to FedEx and they'll bring it right back to us. As soon as we receive the defective part and inspect it, we'll get a replacement on its way to you.

Wrong Part(s)
Our teams work really hard to make sure we send you the exact part(s) you ordered, but sometimes things get mixed up and you might receive a part that's not what you ordered. If this happens, call our Customer Service Team right away at 1-888-305-0030 and tell us so we can get you the correct part(s)! A member of our Customer Service Team will explain what you need to do so the process works properly. The first step is that we need you to send back the part(s) you did get. We'll email you a shipping label and as soon as we get that part(s) back, we'll get the correct part(s) on its way to you. Plus we'll take care of the shipping costs for all of this back and forth so you don't have to worry about that.

If you ordered a part(s) that you don't need or you no longer want or it doesn't fit the way you want it to, we can't fix those problems and we respectfully remind you that all sales are final, no refunds, and no exchanges.

What we can NOT fix
While we sell parts to help you fix your vehicle, we can't help you with labor expenses, towing expenses, additional repair expenses, rental car expenses or other related expenses caused by the duration of time required for you to receive the part(s) you ordered, or caused by any of the listed problems and any additional time required to fix them, or caused by the use of wrong, broken or defective part(s) during and/or after installation, or caused by the use and/or installation of the part(s) you ordered. Thanks for understanding.

Also please read carefully our warranty terms policy.

Feel free to call our Customer Service Team at 1-888-305-0030 for information about your order.

AUTOMOTIVE COOLING, INC. WARRANTY

*AUTOMOTIVE COOLING, INC. LIABILITY IS LIMITED TO REPLACEMENT OF DEFECTIVE PARTS ONLY.  COST OF REMOVAL, INSTALLATION AND INCIDENTAL OR CONSEQUENTIAL DAMAGE ARE EXPLICITLY EXCLUDED.

 
**WARRANTY PROCEDURE – All returns and exchanges must be authorized by Automotive Cooling, Inc. (herein referred to as A.C.) prior to returning to A.C.. Any warranty must first be picked up and checked by A.C. or the manufacturer of the part being returned to verify that it is the parts fault.  A.C. will not issue credit for any part that is not ours or is considered warranty exclusion.

***THE WARRANTY EXCLUDES, INCLUDING AND WITHOUT LIMITATION, ONE OR MORE OF THE FOLLOWING: Incorrect/improper installation; electrolysis, collision; misuse or abuse; natural/environmental forces; incorrect application; ordinary wear and tear; unauthorized disassembly or alterations; use of product outside the context of its normal, customary and intended operating environment; connection threads stripped, any chemical effects of water, steam, or other liquid, gases or agents present in the system, failure of the vehicle warning system; or operation of vehicle ignoring /neglecting warning system. Follow instructions of owners manual when warning system alerts you.

 
****RENTAL CARS AND OFF ROAD USE ARE NOT WARRANTED.

LIMITED LIFETIME WARRANTY

 
*RADIATORS – First 18 months manufacturers warranty only, after 18 months A.C. will offer LIMITED LIFETIME WARRANTY on radiators only.

 *CONDENSERS – 12 months manufacturers warranty only.

 *COOLING FAN ASSEMBLIES & ELECTRICAL PARTS – Manufacturers warranty only.

 *A/C COMPRESSORS AND RELATED ITEMS – Manufacturers warranty only.

 *FLUSHING THE SYSTEM – Radiator: Must flush (drain and refill) your vehicle’s cooling system before installing the new radiator. Failure to do this will void warranty. Distilled water must be used to mix with your manufacturers recommended coolant. Evidence of hard water in the radiator will void warranty.

IMPORTANT

 THE FOLLOWING CONDITIONS WILL VOID YOUR WARRANTY

BLOWN SEAMS – Are not covered by the warranty.

 PLUGGED RADIATORS – Are not covered by the warranty.

 REPAIRS – Any repair or alterations to the radiator’s stability and/or durability.

 STRIPPED THREADS – Stripped threads, engine cooler lines, transmission-oil cooler, drain cocks, or temperature connection.

 IMPROPER COOLANT – Damage caused by the use of coolant or coolant mixture other than that specified by the vehicle manufacturer.

 PHYSICAL DAMAGE – Damage caused by collision, accidents, abusive handling, and shipping subsequent.

 PHYSICAL OR CHEMICAL PROPERTIES – Damage caused by the effects of physical or chemical properties of water, steam, and/or other liquids in the radiator.

 EXTERNAL CORROSION – Damage caused by external corrosion.

 IMPROPER INSTALLATION OR MAINTENANCE – Damage caused by obvious negligence, abuse, improper installation or maintenance.

 BLOWN TANKS – Blown tanks caused by over pressurization due to a faulty radiator cap or engine head gasket/exhaust leak or other leaks in the system. Intermittent fan problems will also cause blown seams.

 ELECTROLYSIS AFFECT ON THE COOLANT SYSTEMS – The engine and the vehicle body are the main source of ground especially for the starter, alternator, computerized components and accessories. Coolant circulates in the engine and the radiator is bolted to the vehicle’s body where the accessory like the lighting is grounded. A poor ground to the engine or to the vehicle body occurs; current can easily flow through the cooling system and start deteriorating the major components including the engine. Stray currents circulating in the cooling system will literally remove particles of metal from the radiator, heater core, and the engine. It will also change some coolant byproducts into acids that will speed up the corrosion process. The amount of metal removed from the components depends on the amount of current that flows in the system. The system must be checked for the proper PH level. The correct PH level for the coolant solution is between 7.7 and 11. This level must be maintained at all times. Check the system for electrolysis. Readings of 0.10 volts or greater are indicative of stray currents. This must be corrected before component replacement.

 EXCESSIVE HEAT – Is the most common cause of radiator failure. Radiators with plastic end tanks are very vulnerable to steam erosion. If the coolant level is low and the engine starts to run hot, steam can erode and melt a hole right through an end tank. White deposits on the inside of the plastic are evidence that hot steam rather than coolant was flowing into the tank. If you find this kind of damage, check the thermostat and pressure test the system for leaks after the radiator has been repaired or replaced.

 EXTREME PRESSURE – Splits in radiator seams or between the tubes and header may be the result of too much pressure in the cooling system. This may be caused by using a pressure cap with the wrong rating (a 15 lb cap on a system that’s rated at 5 lbs), or by head gasket leaks that allow exhaust to enter the cooling system. Pressure testing the cooling system will tell you if there are any internal coolant leaks, and pressure testing the cap will tell you if it has the correct rating.

 CONTAMINATED COOLANTS – To avoid contamination of the cooling system use a mix of antifreeze and water (distilled water). This will prevent corrosion and premature system breakdown. A 50/50 mix is the recommended mixture, which will give the system the optimum corrosion/temperature protection needed and prevent metal erosion during coolant circulation. Remember that premature wear of the cooling system components like water pumps, cylinder head gaskets are in direct relation with the condition of the coolants and system cleanliness. Follow maintenance schedules and be proactive in preventive service.

 *THIS WARRANTY IS IN LIEU OF ALL OTHER WARRANTIES, WHETHER EXPRESS OR IMPLIED.

*THIS WARRANTY IS NON-TRANSFERABLE AND REMAINS IN EFFECT AS LONG AS THE   ORIGINAL RETAIL CUSTOMER OWNS THE VEHICLE.

*NO WARRANTY WITHOUT AN INVOICE.

*LIABILITY IS LIMITED TO REPLACEMENT OF DEFECTIVE PART ONLY.

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© 2011 Automotive Cooling Inc.

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