Customer Service
Racks for All was created to serve the needs of outdoor enthusiasts who travel extensively with their gear and like to customize their vehicles. Our goal is to differentiate ourselves by providing excellent customer service, so that you can select the right product at the right price, and enjoy doing so!
Please use the "Ask the Seller a Question" link to message us with any questions that you may have. Our normal response time is 24 hours or less, 7 days per week.
Returns
All of our products are brand new from the factory, and are shipped in original packaging from the manufacturer, carrying that manufacturer's warranty. If you are not satisfied with your purchase, please use the eBay Automated Return process to authorize and process your return.
PLEASE NOTE: Products must be returned unused in their original packaging in saleable condition within 30 days of your original receipt. If not received within 30 days of shipment receipt, no credit will be issued. Partially assembled racks or automotive accessories that have been installed or used to transport gear may not be returned. Outdoor gear (bikes, camping gear, etc.) that has been used is also not returnable.
- Shipping charges are not refundable. For merchandise with free or included shipping, the amount refunded will be the purchase price minus actual shipping charges. Credit will be made after merchandise is received by Racks for All and found to be in new and unopened condition.
- Please Note: unless the return or exchange is due to an error on our part, we must charge a 15% restocking fee. We will issue a credit to the payment method used for the original purchase.
- Important: Returns made without an RMA number issued by Racks for All or made to the wrong location may result in a reduced credit or no credit at all, depending on the circumstances. Please do not return an item without an RMA number.
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