We strive for FIVE STAR service in our descriptions, communication, shipping speed & costs! We know you have many choices on EBay, and are most appreciative that you have chosen to shop with us. You can bid and purchase with confidence, we are not satisfied until the buyer is totally satisfied with their purchase! If you are not satisfied, please let us know so we can make it right! We take great pride in our packing and prompt shipping! Whenever possible we commit to shipping within 48 hours of receipt of your payment.
International Orders
YOU MUST HAVE A FEEDBACK RATING OF 50 OR MORE AND OR HAVE A CONFIRMED ADDRESS WITH PAYPAL.
ALL INTERNATIONAL BUYERS FROM AUSTRALIA, CANADA, and the UNITED KINGDOM PLEASE CONTINUE TO CONTACT US FOR SHIPPING CHARGES. IN SOME CASES WE MAY BE ABLE TO FIND A LOWER SHIPPING RATE. ALL OTHER COUNTRIES PLEASE CONTINUE TO CONTACT US TO DISCUSS SHIPPING CHARGES.
Please Use the "Request Total" Option When Ordering Multiple Items to Obtain Discounted Combined Shipping Charges. All International buyers must follow these terms or your bid will be canceled or payment refunded. We Ship By USPS, Fedex, and UPS No item that has to be shipped by truck can be shipped internationally. International orders normally are delivered in 7-30 days, but we are not responsible for hold up due to customs. Import duties, taxes and charges are not included in the item price or shipping charges. These charges are the buyer’s responsibility. Please check with your country’s customs office to determine what these additional costs will be prior to bidding/buying. “These charges are normally collected by the delivering freight (shipping) company or when you pick the item up – do not confuse them for additional shipping charges.” “We do not mark merchandise values below value or mark items as ‘gifts’ - US and International government regulations prohibit such behavior.” We will need a phone number for all International orders if we don't receive it with payment this will hold up your order.
Payments
We accept the following payment methods: - Paypal - Visa, MasterCard, Discover Card, American Express
-State sales tax will be added to all Massachusetts buyers
Domestic Shipping Charges
Advertised shipping charges apply to the lower 48 states ONLY. Alaska, Hawaii, and all U.S. Possessions must email for shipping charges.
Transit time
Orders will be processed within 48 hours after payment is received. Orders from Saturdays, Sundays and, or holidays will be processed on the next business day. Items will be shipped out within 1-2 days once they are processed. The common transit time varies from 3-7 days, depends on the buyer's shipping address.
Damaged Item, Wrong Item Issues
If you received a damaged or broken item, please email us immediately so that we can help you to get a new item at once. Customers are required to send a email with the nature of the problem, and we will contact you within 24-48 hours. If you can please send a digital picture of the item. Lost / Damaged in transit items: Please allow 14 business days for carriers to process the claim. We will only reship when we have received confirmation of approval from carrier. If the customer finds that the item is an incorrect item and/or some of the parts are missing, please contact us immediately. We will be responsible for the return shipping and reshipping fee if we made the mistake. Customers MUST contact us within 7 days after the date of package arrival via email for all claims of shipment damage, defects, missing parts. No claims will be accepted after 7 days.
Return Policy
We want you to be happy with your experience shopping with us. If for any reason you are not satisfied with your purchase you may return it for a full refund within 30 days (minus the shipping/handling charges). We have the right at our sole discretion to refuse any return that doesn't follow these terms. Any item returned after the 30 days of the receipt will be subject to a 20% restocking fee. Please read all of the description carefully and ask any questions before placing your bid. Please inspect all of your items immediately upon arrival. We reserve the right to determine if an item is defective and or sent incorrectly.
On Jul-23-11 at 22:02:40 PDT, seller added the following information:
