Payments can be made by calling us directly to pay with credit or debit card or simply use PayPal.

Free shipping listings are reserved for states in the continental USA only! (LOWER 48 states)

APO'S & FPO'S

Rockridge 4WD will gladly ship to APOs, & FPOs. Additional fee's may apply and may not be accurately calculated via Ebay. In these scenarios please contact us via phone BEFORE you place your order at 509-588-7800 or via an ebay message by "contacting seller."

Alaska, Guam, Hawaii, Puerto Rico or Virgin Islands

Rockridge 4WD will gladly ship to Alaska, Guam, Hawaii, PuertoRico or Virgin Islands. Additional fee's may apply and may not be accurately calculated via Ebay. In these scenarios please contact us via phone BEFORE you place your order at 509-588-7800 or via an ebay message by "contacting seller."

TRACKING NUMBERS

You will receive a tracking number as soon as your package leaves our warehouse or as soon as we have received one directly from the manufacturer if the item was drop shipped.

SHIPPING TIME

You can expect your order to be delivered between 4 to 14 business days of placing your order. Why so long? It takes 1 to 3 days to process your order and get it on its way. The package spends another 3 to 10 days in transit and that depends on where you live relative to our warehouse location. If you are located in the continental USA (lower 48) you will receive your items most likely within 6 business days.

BACK ORDERS

In the event that an item is back ordered rest assured that Rockridge 4WD will contact you immediately!

OTHER INFO

Please note that Rockridge 4WD will not be responsible for labor expenses, towing expenses, additional repair expenses, rental car expenses or other related expenses caused by the duration of time required for you to receive the part(s) you won / ordered, or caused by any of the listed problems and any additional time required to fix them, or caused by the use of wrong, broken or defective part(s) during and/or after installation.

Please feel free to contact us if you have problems purchasing an item or if you have any other questions. 

INTERNATIONAL SHIPMENTS

Rockridge 4WD will gladly ship any and all items internationally!  Rockridge 4WD will need to quote the shipping for said item/s before the item is purchased but only after the BUYER has CONTACTED the SELLER with the correct shipping information.  Some items can be calculated by Ebay automatically with the correct pricing but if the buyer or the seller feel the shipping price is not correct after the purchase the seller reserves the right to refund the customer in full for the total purchase price.  In addition the buyer can request a refund in full if a shipping agreement can not be met.  

Restocking Fees

We will charge a restocking fee on most returned items of 15% to cover Ebay fee's, Credit Card fee's and due to the handling & Accompanied paperwork that is involved. However, some manufacturers issue a restocking fee as high as 30% and in that scenario this percentage will apply. Feel free to inquire prior to returning your items.

• All products are covered by A Manufacturers' Warranty & NOT by ROCKRIDGE 4WD
• Moreover, we accept return & exchange of items that are deemed DOA (Dead On Arrival)and are 100% unused and complete in the original packaging deeming it resellable.
• In the event that there is a problem with your order or product, please contact us immediately (NO LATER THAN 24 HOURS AFTER RECEIPT), we will be happy to fix your order for you with a 100% satisfaction guarantee! 
  •  All returned items REQUIRE a Return Authorization Number (RAN#) and be must received in a new, unused and ready-to-sell condition (including all original packaging, parts, and paperwork) to receive a refund, excluding any shipping costs.
    • To get an RAN#, log in and send message to us with a return reason, we'll get back to you within 24-48 hours (allow additional time for weekends and holidays) with a RAN#.
    • We are not responsible for items returned without proper return information (customer's name, address and RAN#) on or in the box.

Credits

All returned item(s) will be inspected upon receipt and must meet the following criteria for a credit:

We will fully refund you for the purchase price of the item and any applicable sales tax less the applicable restocking fee. This is excludes all shipping costs as these are non refundable. We'll send an email confirming receipt of your return. Please allow an additional 5-7 business days for your bank to process the credit to your account.

Defective items

If an item arrives in an unacceptable condition as a result of a manufacturer defect, we will send you a pre-paid return shipping label. To get a shipping label and a valid RAN#, see our full return procedure above. Once you've received the label and the RAN#, ship the defective item as instructed by our customer service. Once we or the manufacturer(Applies if the order was originally DROP SHIPPED) has received the package we will ship you a replacement.

Exchanges/Replacements

Items to be replaced must meet the same conditions as items returned to us for a refund. Non-defective items returned for exchange must be in a new and ready-to-sell condition with all original packaging, paperwork and parts included. Defective items must also be returned with the same items included in the original order. If you request a replacement, we will ship your new item after we receive and process your return. Please allow 5-10 business days to process your return once it has been received. A restocking fee may apply to certain products. If you need a replacement item right away, we suggest placing a new order in our store. Express shipping charges may apply for rush orders.

• A 20% restocking fee WILL apply to all shipments returned without a proper Return Authorization Number (RAN#) clearly posted on the box. NO EXCEPTIONS
• Orders placed for the incorrect model year of your vehicle. Because manufacturers are constantly changing vehicle designs, we do not guarantee an older part will fit a newer vehicle. Ordering a product not specifically designed for your vehicle (for example, a 2006 model car cover ordered for a 2007 vehicle) is done at your own risk and will incur a restocking fee if returned.
• The item(s) must be returned in a new condition
• All items returned for a refund or exchange must be in a new and ready-to-sell condition. This includes all installation hardware, instructions, packaging and paperwork.
• The returned package must be clearly labeled with a proper Return Authorization Number (RAN#) Items returned without an RAN# clearly displayed on the box will be charged a 20% restocking fee.

Rockridge 4WD is an off-road web shop with a physical retail store located in Wenatchee, WA. We specialilize in Jeeps and extreme off road vehicles. We have a wide range of experience in the off road industry but more specifically differential sales. The fuel for this venture is the fact that we eat, sleep and breath 4x4 everything!

When you purchase from our company you can be assured that customer service is our #1 priority above everything else, period!

Please contact us if you have any questions at all!  We are more than happy to help!

CONTACT US VIA "CONTACT SELLER" IF YOU HAVE ANY QUESTIONS!!