Prime Choice Auto Parts Outlet

We have a 100% customer satisfaction goal. If you're not completely satisfied with your Prime Choice Auto Parts experience then please, if you've had a less than positive experience, contact us so we can work out a resolution that's satisfactory to you.

• We use eBay's Safe and Secure Checkout. Just click the "Pay Now" button at the top of any purchases you have made.
• Please do not make a purchase if you are not planning to pay for it!
• To pay for multiple items click on the "Pay Now" button on any of your purchases. You will only have to checkout and pay once for your entire order.
• Please review our Shipping and Customer Service policies prior to purchasing an item. If you have any questions, please call us toll-free at 1-866-990-3871.
• Payment Options: We accept PayPal only - through PayPal you can use Visa, MasterCard, and American Express.
• Sales Tax: There is Sales Tax on any purchases from Prime Choice Auto Parts.
• Payments must be received within 7 days from the date of purchase.
• Free Shipping for this item is to select areas in Canada.*
• We do not ship to P.O. Box, APOs, FPOs, or Military Mail Box.

If you are having difficulty processing your payment, please call us toll-free at 1-866-990-3871.

Free Shipping for this item is to select areas in Canada.*

* - some restrictions apply - please call for shipping rates to the following Postal Codes: A0A,A0B,A0C,A0E,A0G,A0H,A0J,A0K,A0L,A0M,A0N,A0P,A0R,A8A,B0E,B0J,E3Y,E4A,E4C,E5A,E5B,E5C,E5E,E5G,E5H,
E5J,E5L,E5V,E6A,E6B,E6C,E6E,E6H,E6K,E7A,E7B,E7C,E7E,E7G,E7H,E7J,E7K,E7L,E7M,E7N,E7P,E9A,E9B,E9C,
E9E,E9G,G0G,G0K,G0J,G0W,G0V,G4T,G4V,G4W,G4X,G5J,G8G,G8H,G8J,G8K,G8L,G8M,G8N,G8P,J0M,J0W,J0Y,J0Z,
J9P,J9T,J9V,J9X,J9Y,J9Z,P0L,P0M,P0T,P0V,R0B,R0L,R8A,R8N,S0J,S0M,S0P,S2V,T0H,T0P,V0C,V0J,V0L,V0T,
V0V,V0W,X0A,X0B,X0C,X0E,X0G,X1A,Y0A,Y0B,Y1A

We do not ship to P.O. Box, APOs, FPOs, or Military Mail Box.

Please verify that your shipping address is correct before paying. Any change of address results in a $10.00 fee as charged to us by UPS. If your package is returned to us due to an error in your address and you wish it to be sent back out then a fee equal to the total UPS shipping cost will need to be charged, or return shipping and a 15% restocking fee will be deducted if you wish a refund.

We ship exclusively via UPS Ground - shipping timeline is subject to your proximity to our Ontario warehouse. To help you track where your order is, we ship via UPS and email you the tracking number. With the tracking number you can follow your package and its expected date of arrival.

Log on to UPS, enter your tracking number - UPS will provide up to date delivery information on your package. You can also call UPS directly at 1-800-742-5877.

Please note that we are not responsible for any expenses, including, but not limited to, labor, towing, repair, rental car or other related expenses caused by the duration of time required to receive the part(s) you have ordered, or caused by any of the listed problems and any additional time required to fix them, or caused by the use of wrong, broken or defective part(s) during and/or after installation.

If you experience one of the problems listed below please call us as soon as you discover the problem so that we can remedy it. Please be aware that any problem not listed below is not covered by our 30 day exchange policy. If you do experience a problem other than the one listed below please call one of our customer service agents and we will try our best to resolve it.

• Defective Part
• Damaged in Transit (do not dispose of part or packaging until instructed to do so)
• Damaged inside the Part Box
• Missing Part
• Wrong Part

Here's how we'll fix these problems:

Warranty
Prime Choice Auto Parts hereby warrants to the purchaser that all Auto Parts we sell are serviceable and functional. If an Auto Part is found to be defective within six months* from date of purchase Prime Choice Auto Parts shall, at its discretion, provide either a replacement Auto Part or a refund. Auto Parts which are returned for a reason other than warranty are subject to a 15% restocking charge. All returned auto parts must be accompanied by a sales receipt. No reimbursements will be given for delay, labor, mileage, or any other costs involved in installation or re-installation of the Auto Parts in question. Warranty and UPS related claims may require authentication. Do not dispose of parts until instructed. Please note Struts and Complete Struts must be purchased in pairs (front or rear) or warranty is NULL & VOID.

Contact us at 1-866-990-3871 or email customerservice(at)primechoiceautoparts.ca to verify the status of any warranty on your auto parts. Once we have determined that the auto part has warranty coverage you may arrange a return and we will make sure the correct steps are taken to get you an appropriate replacement in a reasonable amount of time.

* Electrical components on Alternators, Starters, Fuel Pumps, Lights, Mirrors, and Oxygen Sensors are covered by a 90 day warranty.

Damaged in Transit
Inspect your package(s) BEFORE you accept it from the delivery person!! If you see any damage and/or evidence of tampering on the outer packaging make sure that the delivery person makes a note of this damage on the delivery receipt. Without this note on the delivery receipt we cannot fix this problem for you. Once you've made sure the note of damage is on the delivery receipt, tell the delivery driver that you refuse to accept the damaged package, then call our Customer Service Team at 1 866 990 3871 and tell us so we can send you a replacement part! As soon as we confirm with our carrier that the delivery receipt has the note of damage, we'll get a replacement on its way to you.

If no one was available to accept your package(s) from the delivery person and the package was left for you call our Customer Service Team at 1 866 990 3871 and let us know. Second, you MUST contact the carrier within 48 hours of date the package was left for you! A member of our Customer Service team can explain how you contact the carrier to report the damage. For this type of claim, we require our carrier to validate the damage - do not dispose of the part or packaging. Depending on your location, you may have to take the part to the nearest carrier outlet. Once that's done, we'll get a replacement on its way to you.

Damaged Part inside the Box
Inspect your parts once you receive them. If any part is damaged, call or email our Customer Service team right away at 1 866 990 3871 and tell us so we can get you a part that's not damaged! We may need you to send back the broken part or submit a photograph before we can ship you a replacement. A member of our Customer Service team will explain what you need to do so the process works properly. Again, we'll cover the shipping costs to get the replacement part. As soon as we receive the damaged part and inspect it, we'll get a replacement on its way to you.

Missing Part(s)
If you don't receive all the parts you ordered make sure the Delivery Person notes it on the delivery receipt. Once you've made note of missing part on the delivery receipt call our Customer Service Team at 1 866 990 3871 and tell us so we can make arrangements to send you a replacement part. As soon as we confirm with our carrier that the delivery receipt has the note of missing parts we'll get a replacement on its way to you.

If no one was available to accept your package(s) from the delivery person and the package was left for you call our Customer Service Team at 1 866 990 3871 and let us know that there are missing parts from your order. Second, you MUST contact the carrier within 48 hours of date the package was left for you! A member of our Customer Service team can explain how you contact the carrier to report missing parts. For this type of claim, we require our carrier to validate the missing parts. Again, we'll cover the shipping costs to get the missing part to you.

Wrong Part(s)
Our teams work really hard to make sure we send you the exact part(s) you ordered; occasionally you might receive a part that's not what you ordered. If this happens contact our Customer Service Team at 1 866 990 3871 so we can get you the correct part(s)! A member of our Customer Service team will explain what you need to do so the process works seamlessly. The first step is that we need you to send back the part(s) you did get. We'll email you a return shipping label and as soon as we get that part(s) back, we'll ship the correct part(s).

If you ordered an incorrect part(s), don't need or no longer want we will accept returns within 30 days of purchase. You will be responsible for return shipping cost and a 15% re-stocking fee will apply.

What we can't fix
While we sell parts to help you fix your vehicle, we do not cover of the following; labor expenses, towing expenses, additional repair expenses, rental car expenses or other related expenses caused by the duration of time required for you to receive the part(s) you ordered, or caused by any of the listed problems and any additional time required to fix them, or caused by the use of wrong, broken or defective part(s) during and/or after installation, or caused by the use and/or installation of the part(s) you ordered.

Feel free to call our Customer Service Team at 1 866 990 3871 for information about your order.