Shipping Policy
Shipping costs are clearly stated in each listing. Shipping charge for additional quantities of this item, if available, will be stated on the shipping listing. Tracking information will be sent within 48hrs of shipment.
Standard Shipping
Small items are shipped through USPS and FedEx. Currently, we ship only to the 48 US continental states. We do not ship to Hawaii, Alaska, APO/FPO addresses, Guam, Puerto Rico, or the Virgin Islands. All items require a physical address for delivery. No PO boxes. Please allow up to 8 business days for delivery.
Freight Shipping
Large and bulky items may ship via truck freight. Shipments via truck freight require a delivery appointment. The truck line will contact you to arrange a delivery appointment. Delivery includes liftgate service, which means the truck driver will remove your shipment from the truck and place it on the ground (such as on your driveway or sidewalk). Truck delivery does not include unpacking or setup service.
Local Pickup
Local pick up is available at our Long Beach, California location. Hours are Monday through Friday, 8:00am to 3:00pm. All items must be pre-paid through PayPal prior to pickup. Please message us prior to pick up to confirm your order is ready for pick up.
Payment Policy
We accept PayPal payments from registered eBay and PayPal accounts within the United States. Immediate payment is required for Buy-It-Now items. For auctions payments are required within 7 days. We charge sales tax for California orders using the stanard online rate of 9.0%. If purchasing items from multiple listings select "request a total" once you are done purchasing your final item and we will send you a combined invoice for all items. Please do not pay for these items until you receive the revised combined invoice. Items paid for individually will be shipped individually.
Return Policy
Customer satisfaction is our #1 priority so we accept returns within 30 days of purchase. Please contact us prior to sending back any purchased items because an RMA # must be provided before we can accept any return. If an item is being returned due to defect we will cover the cost of return shipping by providing a Merchandise Return Label. Refunds will only be issued after item is returned and received by autotoolsupply. If an item is returned without an RMA # a 15% restocking fee will be deducted from the total return amount. Customers are responsible for all return shipping costs if item is returned for any reason other than item defect.
