ELEGANT HEADLIGHTS WITH XENON HID KIT
FEATURE OF OUR HID LIGHTS
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Payment Options
We accept Paypal, Please make sure to go through our eBay check out system to provide us with your most recent shipping address. Please do not put the shipping address on Paypal's note section. The Buyer is responsible to complete payment within 7 days of the auction end date. If you have issues paying for the product, please feel free to call us at (888)989-0089.
**All items must be paid within 7 days, or a non-paying bidder alert may be filed**
Processing Procedure
All orders are processed the next day at 9AM Pacific standard time, except weekends and major US holidays. E-checks are automatically held until the established clearing date, to reduce any delays please provide a valid telephone number upon the checkout. Estimated order processing time is around 1-2 business days.
Questions & Concerns
If you have any questions both before buying or after you have purchased the item, please do not hesitate to contact our customer service support team. We will only reply emails through EBay. Do not send email directly from your email account we are unable to respond to them unless picture or other special help is requested. Our office hours are Monday to Friday 10am-5:30pm PST ; please call us at 1-888-989-0089. We are Closed on Sat and Sun and all major Holidays . Your questions will be replied promptly on the next business day. All emails are to be answered within 24 hours except Sat and Sun.
Shipping Charges
Domestic : | $0 |
Peurto Rico, Alaska, Hawaii, APO: | $45 |
Canada : | $45 |
| International | $100 |
**International shipping applies to all foreign countries except for Canada.
(If you're located outside of the continental USA (including Alaska, Virgin Islands, etc) Please include the additional fee upon checkout - there will be a section for you to pay the additional surcharge. If this process is not completed, delays and other issues will occur.)
Large or irregular items are very hard to ship, and in some cases our carriers do not ship these items to certain areas of the world. If this is the case you will be contacted immediately. This mostly applies to the highlighted orange section.
If you have any questions about shipping time, and shipping charges please feel free to email or call us.
We offer a limited 60 day comprehensive warranty on any item, upon the date the item is received. Buyer is responsible for both way shipping fees (exceptions apply, including dead on arrival etc). Most aftermarket items do not come with instructions and professional installation for all items is highly recommended. Speed Factory will try our best to post more general installation guides or FAQ on our blog. Buyer assumes all risk on installationand usage. No exchanges will be issued on products that have been damaged or used improperly (Modified). Our goal is to ensure that all customers will have an enjoyable purchasing experience, if you found any problems with the item do not hesitate to contact us and let us know. We will work with you and solve the problem.
Customer satisfaction is always our primary goal so if you have any question, please feel free to contact us and we will try our best to help you in order to earn your positive feedback and all 5-star rating. If you have any problems with your shipment, please email us to solve it before leaving a negative feedback.
What happens if the item is out of stock ?
We try our best to have all items we list and since all items are constantly listed. occasionally, due to high demand or human error we may be temporarily out of stock. If this occurs (very unlikely), we will contact you the next day and ask if you would like to wait for the part to be back in stock (usually 3-10 days), product alternatives (possible free upgrade) or a full refund.
Why was my email not replied to? This matter is urgent!
We will only answer email during normal office hours ( Mon-Fri 10:00am - 6:00pm PST ) except major US holidays. All emails will be replied in the order it was received. We usually reply within 24 hours, In some cases emails are lost in the spam or junk folder so please check them regularly. Or you can simply go onto eBay messages to look for the replied email. If in any doubt, just give us a quick call during business hours.