If you are not satisfied with the merchandise, we would assist you with your refund or exchange. Please contact us first before returning the item. All product returns require a Return Merchandise Authorization (RMA) number. Any unauthorized returns will be refused.
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Returned item needs to be received by Car Beyond Store within 14 days (U.S. and
Territories) from original delivery, within 30 days on International returns.
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Returned item should be in new condition and with original packaging. Any installed or used item can not be returned.
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Shipping and handling fees are not refundable.
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Since most merchandise are custom made or special ordered from manufacturers, we charge 15% restocking fee for item returned.
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Please allow 7-10 days for your refund to be processed once we receive the item.
Exchange Policy:
If you request an exchange, please contact us first before returning the item. All product exchanges require a Return Merchandise Authorization (RMA) number. Any unauthorized exchange will be refused.
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Exchanged item needs to be received by Car Beyond Store within 14 days (U.S. and Territories) from original delivery, within 30 days on International returns.
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The customer is responsible for all return freight charges, including duty and tax, if applicable.
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Exchanged item should be in new and ready-to-sell condition and with original packaging. Any installed or used item cannot exchange.
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Shipping and handling fee are required.
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Exchanges will be shipped after the original item has been returned to us and evaluated for return acceptance.
Defective Returns:-
Defective returns will be accepted for exchange or repair, at our discretion, within 5 days from original delivery date.
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In some cases, a product must be diagnosed "defective" by a member of the Technical Support Staff at the manufacturer. You can provide digital images of 'defect' item. Once it has been diagnosed, our customer service department will provide a Return Merchandise Authorization (RMA) number.
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Any return found to be non-defective, once our warehouse has inspected it, is subject to a restocking fee of 30%, shipping and handling fee are not refundable.
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