Magento Commerce

We post our items to over 50 countries. Firstly, we promise fast shipping along with professional and secure packaging. But most importantly you can be assured of old fashioned customer service. You can expect our service to be friendly and professional. You can also be assured that the service will continue after you receive you purchase. Our goal is for you to return to our store or recommend us. So we wish for you to only to have a positive experience.

We have 100% POSITIVE FEEDBACK and we will not be satisfied if ONE customer is unhappy!! Don't miss out on your chance to SAVE while buying from a trusted seller –bid now.

Serious bidders only! Notices will be filed against non-paying bidders. 14-Day-Warranty For Replacements (unless otherwise specified within auction)

Order Processing Times

• We ship items on Monday's and Thursdays Only, we do not ship on weekends or holidays.

• Standard Order Processing time: 3 Business Days from date of cleared payment your item should leave our warehouse. 

• Estimated Order Transit time: 2-8 Business Days from shipment date.

• Total Estimated Delivery time: You should receive your item in a minimum of 4 days and a maximum of 12 days.

• Free Shipping Auction are for the Continental USA Only Puerto Rico Customer Please Contact us for additional Shipping Charg We Ship all order using USPS services. We will Post Tracking number directly on the Order Detail Page. Customer is Responsible for being home or arranging Delivery. If package is returned Shipping charges will be deducted from refund.

• All Packages under $200 will not have signature required.
• All Packages $200+ Will require a Direct Signature.
• Packages with a Value of $150 or More will not be shipped to PO box addresses.
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  WE WILL ONLY SHIP TO THE PAYPAL CONFIRMED VERIFIED ADDRESS
• International Customers: We will Declare the full Value of the item. We will not declare as a gift. Customer is responsible for all custom fees and charges. captiansurplus does take responsibility for charges cause by importing product into the customers country.

• PayPal Payments Must be from a verified PayPal account.   If your payment is not from a verified PayPal account we have the right to void and cancel your order In the case the incorrect address is entered during checkout we cannot make edits to the address, but we will fully refund you upon request so you can reorder with the correct address We do not accept any other form of payment (No exceptions) For "Buy It Now" Listing Payment is due immediately "Auction listing must be Paid within 3 business Days or Bid will be voided

   

We Understand That from time to time the need to return and item may Occur. Please read below for a detailed overview of our Return Policy We will exchange defective or damage Products within the warranty Period. This is usually 14 days unless stated otherwise. Returns for refund are accepted for the first 7 days after customer receives the item.

• If a customer returns item by choice meaning not caused by defect or performance that originally had free shipping there will be a 15% fee deducted from the refund. If there were shipping charges in this case they will not be refundable.
• Please Contact us by using the Ebay messaging system.
• Any problem with an Item must be reported within warranty period.
• If items are damaged in Transit Please notify us within 24 hours of receiving the Package or no claim will be allowed.
• If you are returning item by choice within the 7 day Period Customer is responsible for Shipping Cost.
• Shipping Cost are Non Refundable
• Exchanges are free of cost to customer during warranty Period.
• Customer is responsible on Shipping and Return for refund.
• DO NOT SEND ANY ITEMS BACK WITHOUT A RETURN MERCHANDISE AUTHORIZATION (RMA) NUMBER