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PAYMENT:
PayPal is our only accepted method of payment. Your PayPal account must be a Verified US PayPal account. We require immediate payment on all fixed price items. We require payment within 24 hours on all Accepted Offers and Auction style items.
Please note: The item that you purchased is not reserved until the item is paid for. For items purchased in Texas, we are required to collect the appropriate sales tax.
SHIPPING:
Once you purchase an item, the order is uploaded to our system on the Next Business day. We usually generate a tracking number at the time of invoicing which is automatically uploaded to eBay. This does not mean that the item has been shipped. The tracking number will show activity once the item has been picked up by the carrier. Items that require custom assembly usually show longer handling times and will not show activity until shipped. U.S. shipping prices and/or free shipping are for the Lower 48 U.S.A. States Only. We do not ship to PO Boxes or APO/FPO addresses. Shipment errors that are caused by an incorrect address being supplied by the buyer are not our responsibility and the cost to reship the item and the ongoing delay of delivery are the responsibility of the buyer.
INTERNATIONAL SHIPPING: We use the eBay Global Shipping Program for International Shipping. Once you purchase an item, we ship the item Free to eBay's Global Shipping warehouse located in Kentucky. eBay then determines the shipping costs to your location, including any import fees and taxes.
Our handling times average anywhere from 1 to 15 business days depending on the item purchased and are shown in each item’s shipping section. Custom packages and kits usually require additional information from the buyer before we can start to assemble the item for the customer.
We will not be held responsible for any return shipping except as covered in our Return Policy.
Business Days do not include weekends and Holidays.
RETURNS:
We will accept returns of new items purchased that have not been installed, are in the original package, that are complete and are resell able as new. The buyer is responsible for return shipping costs unless the item is incorrect or defective and Must contact us prior to shipping the item back for a Return Authorization number. Any return must be done within 14 Business days of delivery. Refunds will be completed within 3 Business days after received, minus a 10% handling fee to cover the initial shipping costs. Items with a cost over $400 will have a flat $40 handling fee.
On new defective products or if we made a shipping mistake, we will either email you a shipping label to return the item OR refund the standard USPS costs to send the item back. Once we receive the item back, we will then ship out a replacement for it. You can ask us to send you a replacement item before we receive the original item back by giving us a valid credit card number to hold as security until the return has been completed.
With any type of return, you must contact us through eBay messaging for instructions. Your message should contain a daytime phone number where we can call you during our normal business hours if necessary. We will provide you with a Return Authorization number at that time and shipping instructions. The RA number must be written on the outside of the box for identification. It is important that you include a note inside the package as to what is wrong with the item and if you want a replacement, store credit or refund. If we owe you standard USPS return postage then we must have a copy of the postage receipt inside the package. It is suggested that you send us the return shipping tracking number so we can track it as well.
All Manufacturers warranties cover their item only and do not cover labor or return shipping. We will not accept returns and provide refunds on items that (1) have been installed (2) are not in the original packaging (3) are missing included accessories and not complete. Please contact us thru eBay messaging with any questions.
FEEDBACK:
Our system automatically leaves you positive once we receive yours. If you are unhappy with our product or service then please make sure to contact us via either email or phone and let us do what we can to make things right BEFORE you leave negative / neutral feedback. All issues can be resolved without leaving negative marks. If negative is left for us then we will be unable to do business with that buyer in the future.
ABOUT US:
Hill Country Custom Cycles has been in business for over 10 years and offers a broad selection of parts, accessories and custom assembled packages for Harley-Davidson motorcycles. We sell many different brands, including our own at the lowest price possible for our on-line customers.
We are open Monday-Friday from 9AM-4PM CST. We are closed on weekends and all national holidays. You can reach us at 512 264 7333 during those hours and we welcome info inquiries either by phone, email or messages.
All of our products are brand new and include all of the factory included accessories, including a full manufacturer's warranty, unless otherwise noted. In many cases, we use the manufacturer’s descriptions and photos in our listings.
Custom items such as handlebar packages and tire/wheel packages may have longer than normal handling times which gives us time to run these items through our production department.
We would also like to invite our customers to visit our Facebook page!
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