NOTICE: PLEASE make sure all BILLING /SHIPPING addresses on file with ebay and paypal areupdated. Paypal does not update addresses on eBay and eBay does not update addresses on Paypal.

 We cannot be held respsonsible if the shipping address is outdated and the pacakage is shipped to the incorrect address on file with ebay.

eBay is based on feedback to help other customers have reliability and trust in the company or person they want to purchase from. Your feedback helps us become a better company and lets eBay know that we do a good job. It also helps other sellers know that you are a person that means business and want to purchase from that company.

We ask that any orders that you have purchase from us, let us know how we did by leaving feedback on your experience. One you leave that feedback, we will return the favor and leave feedback for you. If you feel that a positive feedback is not valid on your purchase, let us know. We do our best to satisfy the customer in their purchasing experience and we are willing to help. All we need is an email or call from you and we will do our best to correct the situation.

However, there is a catch to all this: eBay has limit stores to leave only positive feedback to purchasing consumers, leaving the negative feedback power to the YOU, the buyer. If you leave negative feedback. We cannot leave negative feedback. nor do we want to. We want to reward that positive feedback customer with the same positive feedback.

However, If you don't leave feedback, we can't return that reward for positive feedback to you. This is why it is important to help each other in this way to gain reliability and trust in each company and person that sells or buys on eBay.

FAQ:

**Are your items new original equipment parts?

Yes! Our parts come directly from Infiniti; you get the same quality and reliability on parts that you can get at your own local dealership at a fraction of the cost.

**Do your items offer any warranty?

Even though genuine Infiniti parts are designed to last, there are cases that an item can fall short of expectations and can fail. All of the items that we offer have a 1 year / 12,000 mile parts warranty against any defects of material from Infiniti. This warranty starts when you receive the item on delivery. If the item fails within this period, we will exchange the item only for warranty replacement. Warranty does not cover labor incurred due to part failure. Please note that we do not warranty items if the item has been abused, or used in a way that the item was not originally designed for or items that are specified AS-IS. Please contact us for additional details.

**I know where you are located; can I pick up the parts there?

At the current time, we do not offer local pickups at our business. We apologize for the inconvenience.

**I ordered an Infiniti part from you, why does it say Nissan on it?

Nissan is the parent company of Infiniti.

Infiniti is the luxury line for Nissan. Nissan manufactures and provides all its part for Infiniti.

**I would like to purchase an item that is listed but I don’t know if the item will fit my vehicle, how can I find out?

You may contact is via email or toll free and provide us with the Vehicle Identification Number or VIN.

This information is required to verify if an item that is listed will work for your vehicle. If you contact us to verify a part without a VIN, we will reply and ask for the VIN.

**Any installation guides comes with the products?

Most of our items do not come with installation guide. Though some products may come with instructions, they only serve as a guide. Professional installation is highly recommended for all products. We are not responsible if the product malfunctions due to improper installation.

**What happens if my package gets lost?

If the package was never received, please contact us via phone or email us immediately so that we can help you to solve the problem ASAP. Once we receive your call or email, we will file a damage/loss claim against the carrier. Claims process may take up to 7 business days or, in some cases, more. Replacement item will be shipped out after we receive the approval confirmation from the carrier.

**What happens if my package is damaged?

Please inspect and hand-fit all items by the time it arrives

Since all our products are sold as brand new, all damaged products are considered damage during transit.

If the package has obvious damage to the outside, have the carrier note the damage prior to signing and contact us immediately.

If the package has inside (concealed) damage, we ask that you contact us immediately upon finding damage.

In either case: Customer MUST contact us within 7 days after the date of package arrival via phone or email for all claims of shipment damage. We ask that the customer to be responsible to contact us as soon as possible in order to file a claim and send out a replacement.

**I purchased an item and it doesn't fit, what can I do?

First, make sure that the item purchase was intended for your vehicle, we are not responsible if you purchase the incorrect part. All of our items are OEM (original equipment manufacturer), which is the same that you would receive at your local dealership. However, it does happen sometimes because of improper installation or wrong item purchase. If an item is being returned due to fitting errors, we do ask that the customer provide a written report from a professional installer or shop stating what the problem is. Otherwise, we cannot accept the return or exchange the item.

There may be in the rare case that we have listed an item improperly and it does not fit your vehicle . In these cases, we are willing to help out and find the correct part for your vehicle. We will still need the item returned to us with ALL original packaging to confirm that the item was not just mis-labeled from Nissan and determine our next step after we receive the item back from you.

If the incorrect item was purchase, it is at our discretion to offer an exchange replacement.  If an exchange is approved, customer is responsible for the incorrect item to be ship back to us.

**What if there is a question I don’t see here listed?

Please contact us via the “Contact buyer” link on eBay or call us toll free at 866-373-4973 7A-5P M-F Arizona MST. We can help you answer any questions you may have.