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BUSINESS HOURS: Hours of operation are Monday thru Friday 8 a.m. to 5 p.m. Central Standard Time. We do not work Weekends, or Holidays. Due to the volume of questions, please be patient. We answer all questions directed to us through the Ebay messaging system Monday through Friday. Please understand that a message sent on the weekend will not be seen, or responded to until we are back in the office on Monday. Thank you for your business, you are very important to us.
Our goal is to earn a 5-star rating with every purchase! According to the new eBay® feedback system you can now not only leave a positive or negative feedback, but also anonymously grade our service in detail including the item description, communication, shipping time and charges. It's called DSR or "Detailed Seller Rating". When you give us 4 stars, it may seem like a great score, for instance a 4 in communication means "Satisfied", eBay®, however, considers this a low grade. Their standards require sellers to maintain the average of 4.8 and above or be penalized with higher fees, which ultimately get passed on to buyers, and more. In other words, anything less than 5-stars = negative feedback for us! We strive for a 5-Star service by stating upfront our policies, shipping rates and anticipated delivery time. If you were pleased with the transaction, please respond with all 5-Stars! If you are not pleased, please let us know and we'll do whatever we can to make it better! Please keep in mind that we are charged a fee for the total selling price of every item we sell. It is very important to understand how this policy works. You must consider the total cost of the item plus the cost of the shipping and decide if that total is an acceptable price to pay for our item. We could raise the selling price, to include free shipping, however, then we would also have to pay higher seller fees because of the increased selling price. Lower fees for us mean we can keep our selling prices as low as possible. Your total cost is the number that is important, not how it is divided up between cost of goods and shipping. Hope this makes sense and is easy to understand. Let's work together to make a great community, full of great bargains and fun for all! Thank You.