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RETURNS POLICY

As per Australian Law we do accept returns, The return postage of the item is at the cost of the buyer and the refund will be processed once the item is received in its original packaging and in a re-saleable condition.

The original postage cost will not be refunded, and for items with FREE POSTAGE a handling fee may be charged to cover the original postage cost.

We can not be held responsible for buyer's mistake reading item descriptions and vehicle applications, if a mistake has been made by the buyer it will be their responsibility to return the item as per the above policy.

We are an honest business and if we make a mistake we will do everything we can do to rectify the issue.
If a claim is made that the item sent is not as described we reserve the right to request photos as required to determine what the issue is and how it can be fixed. In most cases we will ask for a photo of the part we sent and the part off the vehicle.

WARRANTY POLICY

All products we sell each have their own manufacturers warranty. In most cases the warranty will be at least 12 months or 20,000km which ever comes first.

If your item is found to be faulty through no fault of your own, we will process a warranty claim with the product manufacturer.

It is the policy of this store that the Warranty will be VOID if NOT fitted by a qualified tradesperson.
Proof of fitment may be requested at the time of warranty claim.

Warranty Procedure

Parts being returned under manufacturers warranty must follow this procedure.

# Replacement part must be invoiced and paid in full before it can be taken from the shop.

# Once the failed part has been returned to Glossop Street Spares it will be sent to the manufacturer for inspection and/or testing. The manufacturer will then decide if it is to be repaired, replaced or rejected. Note: The warranty is a manufacturer's warranty and any decision made by the manufacturer has nothing to do with Glossop Street Spares or its employees.

# If the manufacturer agrees that the part is to be replaced and the customer has already purchased a new replacement a refund will be processed.

# If the manufacturer agrees to repair the part, the repaired part will be returned to the customer.

# If the manufacturer rejects the warranty claim, the customer can choose to have the failed part returned to them however no refund will be given.

# Original invoice from Glossop Street Spares must be presented when presenting failed part. This is not negotiable.

About Us

We are a small family owned Auto Parts store located in Western Sydney, Australia. Our business sells a wide range of Automotive Parts to suit all modern vehicles. We can supply almost any part for any vehicle, if you do not see it listed in our eBay store, send us a message with your vehicle details and we will get back to you within 24 hours.

Domestic Shipping (within Australia)

Estimate Times in eBay are only an ESTIMATE, and it is eBay who make that estimate.

Items dispatched within 24 business hours of purchase.

Where possible we dispatch items the same day or the next morning depending on the time of day and the courier used.

Standard Shipping
(no signature required – Authority To Leave)

We use a combination of Fastway Couriers and Australia Post for items with “Standard Shipping”. It will depend on your location as to who we use.

• PO Boxes or Parcel Lockers will always be sent by Australia Post.
• This selection will not require a signature, it will be left at your address if no one is home.

Standard Shipping - Registered
(Signature is required)

We use a combination of Fastway Couriers and Australia Post for items with “Standard Shipping”. It will depend on your location as to who we use.

• PO Boxes or Parcel Lockers will always be sent by Australia Post.
• This selection will require a signature, please ensure someone is available to accept delivery.

Express Delivery

On all items we offer Express Post, this is through Australia Post. Delivery to most Capital Cities is next day however please check the Australia Post website for more specific delivery time estimates. Our postcode is 2760.

Courier or Expidited Delivery

We use a large variety of services which will depend on your location. Some of the couriers we use are Startrack, NSW Express, Fastway, Toll Ipec, and occasionally an independent Contractor.

• Delivery not available to PO Boxes or Parcel Lockers, please provide an alternate address

Toll Consumer Delivery

This selection will be sent using TOLL PRIORITY.

• Delivery not available to PO Boxes or Parcel Lockers, please provide an alternate address

Pick Up

Local Pick Up can be arranged Monday-Saturday at our St Marys retail store. However not all items are kept at this location and we may need to make arrangements for it to be transferred there for pick up. Please contact us BEFORE you commit to coming to the St Marys store for Pick Up.

Pick Up

Local Pick Up can be arranged Monday-Saturday at our St Marys retail store. However not all items are kept at this location and we may need to make arrangements for it to be transferred there for pick up. Please contact us BEFORE you commit to coming to the St Marys store for Pick Up.

Payment

PayPal is the most preferred and quickest form of payment. Any eCheques through PayPal sometimes take a few days to clear, the item will be sent as soon as payment has been cleared and PayPal has advised us via email.

Bank Deposit is also available and bank details will be provided in the EBay Checkout. Please use your eBay username as a reference so we can identify it.

Money Order/Bank Cheques. Items will be posted once the Money Order or Bank Cheque has been cleared. Address to send them to will be provided in the eBay Checkout.

Cash. Cash payment is only acceptable for items being Picked Up.

EFTPOS & Credit Card. Only accepted for items being Picked Up.

We do not accept Personal Cheques