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Used cars top consumer complaints list

SECOND-HAND cars bought from independent dealers topped the list of the 10 most-complained-about consumer issues between April and June. Citizens’ Advice consumer service dealt with 12,000 complaints about such vehicles, which equalled 8% of all cases it dealt with. The number was three times as many complaints as those made about used cars bought from private sellers and franchise dealerships.

Ford and IDSA to host 'Designing Innovation' live design panel discussion tomorrow

Freeman Thomas, strategic design director at Ford, will take part in a live design panel discussion on Wednesday 7 May. The panel, hosted by Ford and the Industrial Designers Society of America, will also include CEO of industrial design firm Fuseproject Yves Béhar, and Christopher Williams, business development director at product design and company Lime Lab. Topics will how technology plays a role in design; how designers shape consumer behaviors and responses to innovative products; and how products both stand out from and fit in with the world around them.

Drivers fail car insurance test

On a 10-question, multiple-choice test asking respondents to choose correct definitions for basic auto insurance terms, the average score was 32 percent out of a possible 100 percent, according to insurance.com. The test group included 500 drivers of all ages and from various regions of the United States, but apparently no matter what the details, nobody really knows much about car insurance. When broken down into demographic segments, women outscored men by about 8 percentage points on average, and drivers in the south beat out those in the northeast by 10 percentage points.