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APS SHIPMENT POLICY (GLOBAL SHIPMENTS):

GLOBAL SHIPMENT GUIDELINE:

Thank you for participating in the Global Shipment Program on eBay!  Please review all of the guidelines and protocols as presented by eBay regarding the entire global shipment procedure for your given country.  Our obligation in regards to your order is to ship the package to the Airport Exchange facility.  After the package reaches the facility via our ground service, the designated shipping company for your particular country takes over for shipment.  Ebay's global shipment representatives are designated to provide any and all information to you regarding your package once it reaches the Airport Exchange facility in the event you require assistance or have additional concerns.   These representatives can assist with any part of the transaction for you.  

The terms & conditions regarding these global shipments differ from our continental US shipments.  If for whatever reason there is a problem with your shipment, please contact eBay and they will coordinate with us to determine the best resolution for your order depending on your region.  

APS SHIPMENT POLICIES (CONTINENTAL UNITED STATES):

STANDARD SHIPMENT GUIDELINE:

Thank you for your purchase with APS!  Most items in our store have free shipping for those within the continental United States.  If you reside in Alaska, Hawaii, or any of the US Protectorates, there is a shipping charge based on the weight.  These orders for non-continental US customers are shipped via Fedex Smart Post, which uses the U.S. Post Office to make the final delivery.  Please note these shipping charges prior to purchase.

APS ships only on the standard work week of Monday - Friday. Fedex is scheduled only to pickup packages as well on these days from our location and will continue to process shipments on these days for the standard ground rate shipping option we add to our listings.   There will be no shipments or posting of tracking information on Saturdays or Sundays as we are not open during these days.  If you wish to purchase an item over the weekend, please check back by end of the day on Monday for an updated order status.  

APS will make one and only one full attempt at shipping the order to your residence at our cost.  It is the responsibility of the buyer to review and monitor the tracking number to ensure they make the necessary arrangements to receive or pickup the package.  if for what ever reason the package returns to our facility for a failure to deliver, the buyer will be responsible for purchasing additional shipping postage from us to ship out the item again.  if you do not wish to purchase the additional postage, we will issue a full refund on your order.  Please understand we pay postage both ways on the order when it cannot be delivered.  

SUGGESTIONS FOR RECEIVING PACKAGES:

• Please review your order information 24-48 hours after purchase.  If you do not see a tracking number, please contact us immediately to determine when your package will be shipped.  

• Please review the Fedex shipping map included below this text.  This will give you an estimate of when to receive the package.  Our packages originate out of Southern California and only ship on standard business days: Monday - Friday.  

• Make the necessary arrangements to leave a note on your door for the courier/driver if you have difficulties receive packages at your residence.  For example: if you are an apartment resident and your leasing office accepts packages, please consult with management to determine if they will work with a shipping company to accept packages temporarily.

• Sign up for Fedex Delivery Manager to make additional changes on your package such as a hold at a sorting facility or a redirect to a Fedex Store for pickup. 

• If for any reason you feel you must give us anything less than perfect on the "Item as described", "Communication", "Shipping time", or "Shipping and handling charges" sections, please let us know before you rate us!  We want to do anything we can to ensure that you are satisfied with your purchase and experience with us!  

• If for whatever reason you are not satisfied or you have problems with fitment, PLEASE contact us before leaving feedback.  We are committed to providing the best customer service possible and we want to ensure you are fully satisfied before you leave any feedback.  If the customer does not communicate the problem, we cannot provide the necessary resolution!  

• APS OFFERS A 30-DAY REFUND POLICY ON ITEMS RETURNED TO OUR FACILITY.  IF YOU ARE NOT SATISFIED WITH YOUR PURCHASE FOR ANY REASON, PLEASE IMMEDIATELY CONTACT US AND WE WILL PROVIDE THE ADDRESS TO MAIL YOUR ORDER BACK TO.  THE RETURN POSTAGE IS THE RESPONSIBILITY OF THE BUYER.  THE ITEM(S) MUST BE RETURNED IN THE ORIGINAL PACKAGING AND CONDITION AS YOU RECEIVED IT.  WHEN YOU ARE READY TO SEND THE PACKAGE, PLEASE NOTIFY US TO INDICATE THE RETURN IS ON ITS WAY.

FREE RETURN & REFUND GUIDELINE :

Although our return policy states that the buyer pays for the return shipment, there are cases in that we will assist with a free return for you.  Please review the following for those such instances in which we will send free postage or issue a call tag to pick up the order from your household/business.

• Our shipping provider damages the shipment and your order arrives incomplete and/or unusable.  In this scenario, we will issue a claim with the shipping company and send a replacement order.  

• Our shipping department makes a mistake with your order and you receive incorrect items that do not match your purchase.   In this scenario, we will ask to confirm on parts you received and send a replacement order and include a return shipping label if necessary.    

• Ebay has required sellers to use the Activant Application for year, make, and model application information on parts when applicable.  If for whatever reason the data contained in this drop down guide is incorrect and you receive an item that the listing stated was correct for your vehicle and did not work for you, we will assist in a free return.  This application guide provided by eBay is not perfect, therefore we cannot guarantee that all application data provided in the listing will be correct.  Ebay has acknowledged that there are occasional errors that make their way into the application data.  

6. REPACKING GUIDELINE FOR RETURNS :

• In order to receive the full refund on the order you wish to return, you must take the proper steps to ensure your package is safe for transit.  All items shipped within the continental U.S. experience transport across many avenues including air travel.  Your package must be secure enough to make its way back safely to our facility.  Please ensure the shipping box has sufficient packing material inside to prevent the item(s) from being damaged.  The outside of the package should be taped to bind all loose and open edges and openings.

• Items must under all circumstances be returned inside of another shipping box.  The item cannot be shipped outside of a shipping container as it will incur damage from the shipment process.   Fedex drivers are not obligated to provide boxes or shipping material and will not package items.  The burden of shipping items back correctly falls solely on the buyer.  

• If you have any questions regarding repackaging, please do not hesitate to contact us prior to shipment back to our facility.  

7. DENIAL OF REFUND GUIDELINE :

• Under no circumstances can we offer a refund on items returned outside of a shipping box that have suffered damage from not being inside of a shipping box. 

• Item(s) that have been used and exhibit signs of damage.

• Item(s) that have been modified to be used for something other than their intended purpose.  This includes cutting and splicing wiring that is part of any electronic components we sell.

• Item(s) returned that do not match the original purchase contents.  

• Item(s) returned beyond the 30-Day window of our return policy.