About Us

Why RFL Parts

RFL Parts is part of a large family owned Ford and Lincoln dealer. 2016 marks our 100th year anniversary.We have won Fords top customer service award “the President’s award” for the last 10 years in a row. We are 100% committed to satisfying every customer. We only sell 100% Genuine Ford Lincoln Mercury and Motorcraft parts and accessories backed by Fords 2 year unlimited mileage Parts Warranty*. With well over one million dollars in inventory we can fill most all orders the same day.

*accessories carry 12 month 12 thousand mile warranty.

Thank you for shopping with us. Please find our policies below.

If you have any other questions, please don't hesitate to contact us.

• In stock orders ship within 24-48 hours.
• Weekend orders will be processed the next business day.
• If a part is not in stock and must be ordered from the manufacturer, it usually takes 2-3 days to arrive to us and will be promptly shipped to you. Most of the orders are shipped complete within 2-3 business days. A few of the parts ordered from the manufacturer may take up to 5-6 business days to arrive and will shipped to you immediately.
• Depending upon location, ground shipments usually take 2-7 days.
• Your order may be shipped Overnight for an additional cost.
• Oversized shipments will be additional; you will be contacted prior to shipping for approval.
• We cannot guarantee transit times for ground and oversize orders.
• Shipping Carrier substitutions may be made at our determination in an attempt to reduce shipping cost to the customer.
• In the unlikely event that a part has been placed on backorder or discontinued, we will do our best to try and find one for you as quickly as possible.
• We do not ship COD orders.

• Contact us to arrange for any returns.
• A copy of the invoice will need to be included with the return.
• There is a 15% restocking fee charged against all returned parts.
• Parts must be resaleable and in the original packaging.
• We cannot take back used parts.
• We cannot take back installed or tried parts.
• Electrical parts are not returnable.
• We do reserve the right to refuse and return any parts we find have been installed, are used or do not meet the above criteria.
• Return request need to be within 30 days of receipt.

Cancellation Policy

• An order or a portion of an order may be cancelled up until the time it is shipped and no longer in our possession.
• If the cancelled part was special ordered from the manufacturer a return fee of 15% may apply.