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Study finds customer satisfaction up slightly

U.S. customer satisfaction with vehicles industrywide has increased slightly, fueled by gains among Asian and European automakers, according to an annual report released by the American Customer Satisfaction Index on Tuesday. Overall satisfaction with the auto industry climbed 1.2 percent from 2010 to 83.

Volvo S60 R-Design won on Facebook by ‘The Lake District’

Volvo Greatest Drive Winner – The Lake District You may remember we reported in June that Volvo had gone slightly bonkers and decided to give away a brand spanking new S60 to whoever submitted the ‘Greatest Drive’ on Facebook; the route that offered not just great scenery but a great driving experience too. And Volvo didn’t skimp on the competition, with not just an astonishingly good prize but also the services of Robert Llewellyn to drive an S60 round the three routes initially voted the best (curious, that – we didn’t know Bobby could drive a car without an electric motor), with videos posted so Volvo’s Facebook fans could make a proper decision on what really was the ‘Greatest Drive’. And the winner was ‘The Lake District’.

Lexus, Subaru, Mazda score highest Consumer Reports' rankings

Japanese brands, led by Lexus, Subaru and Mazda, continue to dominate Consumer Reports' rankings of the best light vehicles on the market, claiming "top pick" honors in seven out of 10 product segments and capturing the top seven spots for overall brand reliability and performance. The brands that scored best on the magazine's report cards for 2013 were Lexus, with a score of 79 out of 100, followed by Subaru and Mazda, which both scored a 76. Toyota, Acura, Honda and Scion rounded out the top seven.